web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Welcome to the Power Platform Communities
Season of Giving Solutions is Here!
Explore Copilot Studio Forums, Blogs & Galleries!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Copilot Studio / How do I troubleshoot ...
Copilot Studio
Answered

How do I troubleshoot Generative Answers for SharePoint, when the copilot says: "I'm not sure how to help with that"?

(0) ShareShare
ReportReport
Posted on by adilei

How do I troubleshoot Generative Answers for SharePoint, when the copilot says: "I'm not sure how to help with that"?

 

genanswers-no-response (1).png

Categories:
General topics
I have the same question (0)
  • Verified answer
    adilei Profile Picture
    adilei on at

    When a SharePoint or OneDrive data source is configured, there could be several different factors preventing generative answers from returning a response, such as the following potential factors:

    1. Search results are missing

    2. The user accessing the copilot doesn't have sufficient permissions on the data source

    3. Files are larger than the 3 MB size limitation

    4. The app registration or the copilot are misconfigured

    5. Content blocked by content moderation

     

    For more information, see this new troubleshooting guide: Generative answers don't return a response - Microsoft Copilot Studio | Microsoft Learn

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Welcome to the Power Platform Communities
Season of Giving Solutions is Here!
Explore Copilot Studio Forums, Blogs & Galleries!

Quick Links

Forum hierarchy changes are complete!

In our never-ending quest to improve we are simplifying the forum hierarchy…

Ajay Kumar Gannamaneni – Community Spotlight

We are honored to recognize Ajay Kumar Gannamaneni as our Community Spotlight for December…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Copilot Studio

#1
Michael E. Gernaey Profile Picture

Michael E. Gernaey 251 Super User 2025 Season 2

#2
Romain The Low-Code Bearded Bear Profile Picture

Romain The Low-Code... 201 Super User 2025 Season 2

#3
S-Venkadesh Profile Picture

S-Venkadesh 93 Moderator

Last 30 days Overall leaderboard

Featured topics

Announcing the "Microsoft Copilot Studio ❤️ MCP" lab
Welcome to the Copilot Studio forum!

Product updates

Microsoft Power Platform Community release plans