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How do I troubleshoot Generative Answers for SharePoint, when the copilot says: "I'm not sure how to help with that"?

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How do I troubleshoot Generative Answers for SharePoint, when the copilot says: "I'm not sure how to help with that"?

 

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  • Verified answer
    adilei Profile Picture
    adilei on at
    Re: How do I troubleshoot Generative Answers for SharePoint, when the copilot says: "I'm not sure how to help with that"?

    When a SharePoint or OneDrive data source is configured, there could be several different factors preventing generative answers from returning a response, such as the following potential factors:

    1. Search results are missing

    2. The user accessing the copilot doesn't have sufficient permissions on the data source

    3. Files are larger than the 3 MB size limitation

    4. The app registration or the copilot are misconfigured

    5. Content blocked by content moderation

     

    For more information, see this new troubleshooting guide: Generative answers don't return a response - Microsoft Copilot Studio | Microsoft Learn

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