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Session Id : x+LSsldCfW7Xu4YMuh7J4E
Copilot Studio - General
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Optimization of voice in copilot studio agent

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Posted on 21 Feb 2025 13:02:06 by
Is there any efficient method and explanation to embed voice into copilot studio agent (any link or source that can help).
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    Vinoth Selvam Profile Picture
    1,527 Super User 2025 Season 1 on 02 Mar 2025 at 16:06:13
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    Veddd007 Profile Picture
    22 on 25 Feb 2025 at 05:48:59
    Optimization of voice in copilot studio agent

    Hi,

    To enable the built-in voice features in Copilot Studio agents, you’ll need a Dynamics 365 Customer Service subscription. Once your Copilot agent is linked through the Contact Center admin center, you can activate voice features and use the agent for voice-enabled interactions. This setup leverages Omnichannel deployment, which supports calling functionality.

    Alternatively, if you want to use voice capabilities outside of Dynamics 365, you can integrate the agent into a custom webpage or channel. To do this, you can use the "Token Endpoint" URL under the Mobile App channel and connect via Direct Line.

    Note: The mobile app channel is only available when the authentication is set to No authentication or Manual Authentication

    For handling speech-to-text (STT) and text-to-speech (TTS), you can integrate either Windows Speech Services or Azure Speech Services. This allows you to use the same Copilot agent for both text-based and voice-based interactions, making it more versatile for different use cases.

    Hope this helps!

     

    References:

    1. Set up IVR agents in the voice channel using Copilot Studio | Microsoft Learn

    2. Integrate a Copilot Studio agent | Microsoft Learn

     

    Video: Add Voice features to Copilot Agents

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