Announcements
Hi,
To enable the built-in voice features in Copilot Studio agents, you’ll need a Dynamics 365 Customer Service subscription. Once your Copilot agent is linked through the Contact Center admin center, you can activate voice features and use the agent for voice-enabled interactions. This setup leverages Omnichannel deployment, which supports calling functionality.
Alternatively, if you want to use voice capabilities outside of Dynamics 365, you can integrate the agent into a custom webpage or channel. To do this, you can use the "Token Endpoint" URL under the Mobile App channel and connect via Direct Line.
Note: The mobile app channel is only available when the authentication is set to No authentication or Manual Authentication
For handling speech-to-text (STT) and text-to-speech (TTS), you can integrate either Windows Speech Services or Azure Speech Services. This allows you to use the same Copilot agent for both text-based and voice-based interactions, making it more versatile for different use cases.
Hope this helps!
References:
1. Set up IVR agents in the voice channel using Copilot Studio | Microsoft Learn
2. Integrate a Copilot Studio agent | Microsoft Learn
Video: Add Voice features to Copilot Agents
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Users!
Congratulations to our 2025 community superstars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Valantis 612
chiaraalina 161 Super User 2026 Season 1
deepakmehta13a 116
