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"Could not connect to your data gateway" after working for a period of time.

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Posted on by mick_swartz 184

I have a few flows that I seem to have to keep rebuilding the gateway for it to continue working. It runs fine for a few days, then starts failing with a "Could not connect to your data gateway" error. I have had this happen for both the SQL connector, and the File System connector.

 

To remit, I delete the step, rebuild with a "new" gateway, and it works for a few days, then starts failing again.

 

Any ideas on what is going on?

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Using connectors
I have the same question (0)
  • CFernandes Profile Picture
    CFernandes 8,504 Most Valuable Professional on at

    Hi @mick_swartz 

     

    Based on this "To remit, I delete the step, rebuild with a "new" gateway, and it works for a few days, then starts failing again" . I would suggest open a Ticket with Power Automate support team, https://admin.powerplatform.microsoft.com/support

     

    If you get the root cause, please share it with the community.

  • Mark-Shenouda Profile Picture
    Mark-Shenouda Microsoft Employee on at

    Hi @mick_swartz 

     

    Well for the gateway to stop working is a strange behavior, Can you check the server logs for any restarts that happened due to updates ?

    Also before rebuilding using a new gateway, make sure that your current gateway service is running and you are logged in with the correct account. as it could have stopped or logged off  due to a server restart or port conflict. 

    When it happens again
    1- Check "On-Premises Data gateway service" is running.

    2- Open the gateway application and make sure account is logged in and showing the status that the gateway is online

     

    Best Regards 

    Mark

     

     

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