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Hello,
I am building a power automate flow which sends surveys whenever a case is resolved. The flow is created through Customer Voice app using out-of the box templates for resolved cases. The first condition which the flow checks is if the status of the case is equal to resolved. This way each time a case is closed the flow sends an email. However if a customer has several cases resolved per day I only want to send him one survey a day or on weekly basis. The idea is to avoid spamming customer with the same repetitive emails. How to achieve that using the flow? Thanks in advance for your help.
@katerina_20
Rather send email every time case is close / resolved use Schedule trigger set it for a daily or a weekly reoccurrence.
Than use Get Items and filter for all records modified today or in current week with Status Close / Resolved.
You can push all records to HTML table and attache the table to email what will provide all records to the costumer.
@SebS thanks for the advice. I will try to apply your solution.
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