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Convert File to PDF Failue

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Posted on by Msamir7777

I have flow running file for one year and all of sudden started to fail 3 days back with this error. its basically create excel sheet in one drive, then convert it to PDF. The created excel sheet File is opened successfully in One drive and in desktop.

I have removed connections and added them again. remove the Converted connector and try the path one. i have added a delay. Nothing worked. any suggestion!!

Error from Office Service. Url=https://excelcs.officeapps.live.com/document/export/pdf HttpCode=NotFound cert=subject:;thumbprint: ResponseHeaders=Connection: close
Date: Mon, 22 Apr 2024 21:35:39 GMT
Server: Microsoft-IIS/10.0
X-Powered-By: ASP.NET

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Using flows

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trice602 15,402 Super User 2025 Season 2 on at

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Hi @Msamir7777 ,

I was unable to duplicate the error and believe this may be a security issue with the document. Can you confirm you have access to original .xlsx file? I suspect you can't convert the file because you don't have access.

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Msamir7777 28 on at

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flow was working for one year without any changes to the flow or the template. its started to fail 3 days back

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trice602 15,402 Super User 2025 Season 2 on at

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Hi @Msamir7777 ,

Understood. That's why you may need to check your permissions. As you said, nothing in the flow or template has changed so what has possibly changed? Folder or OneDrive permissions. It is one of the main root causes but doesn't mean that is the root cause, but check if you can access and open the file in OneDrive Online.

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Msamir7777 28 on at

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yes i can access and view and download the file normally. i can get also the content of add get content in the flow. its only this conversion connector failing

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trice602 15,402 Super User 2025 Season 2 on at

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Hi @Msamir7777 ,

Understood. I would review the following:

1. Test with Different Files (reprocess a previously successful file/flow)

If the conversion fails with a specific file, test the flow with different files to see if the issue is file specific. Some files may have properties or restrictions that prevent them from being converted.

2. Service Limits and Quotas

Review any applicable limits or quotas for the services being used (like API call limits or file size limits). Exceeding these limits can result in failed conversions.

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Mocaszcin 12 on at

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Same problem here.

since 5 days ago stopped working all convertions file types ussing office. I've tried .xlsx, .docx and .ods, and none are working (the only one working os HTML to PDF). I've made a new simple flow with only the step of converting a file and getting the same problem (to eliminate previous steps possible errors)

Other people within my organization have the same problem.

From de error

Error from Office Service. Url=https://excelcs.officeapps.live.com/document/export/pdf HttpCode=NotFound cert=subject:;thumbprint: ResponseHeaders=Connection: close
Date: Fri, 26 Apr 2024 19:04:00 GMT
Server: Microsoft-IIS/10.0
X-Powered-By: ASP.NET

seems like is not finding the office service to make the conversion.

I've made a recurrence to try to run the flow every hour and to send me a teams message if working again but til now goes 2 days with only failed flows

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trice602 15,402 Super User 2025 Season 2 on at

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Hi @Mocaszcin / @Msamir7777 ,

The action is in preview status and may be a temporary issue in your region(s). I will rarely use any preview actions for this specific reason (although some work fantastic 100% of the time).

Sorry, I was unable to duplicate the issue.

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Msamir7777 28 on at

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How to report it to Microsoft?

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trice602 15,402 Super User 2025 Season 2 on at

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Hi @Msamir7777 ,

Submit through the admin portal, here:

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LG05081909-0 50 on at

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I have the same issue.

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