Troubleshooting Flow Triggers for a few users, trigger condition: (modifie by emai equals Requester email)

(0) Share

Report

Posted on by NastaraN

Hi Everyone,

I've implemented a three-step automation process for request and approval within our organization using Power Automate.

Flow 1 takes data from a Microsoft Form and moves it to a SharePoint List.

Flow 2 comes next, which locks the request to prevent further editing and sends it through a four-level approval process while updating the approval status at each stage.

Flow 3, which is designed specifically for handling items that were rejected during Flow 2's approval process. Its purpose is to allow the requester to make necessary edits and then resubmit the request through the same four-stage approval process.

The trigger for flow is "When an Item is modified" and trigger conditions are : 1)Approval status is "rejected" 2) requester email equals to modified by email.

Everything works well for most users.

Now, the issue I'm facing is that Flow 3 isn't triggering for some users. I suspect there might be an issue with their email configurations, which is outside my control as I'm not the IT administrator.

Do you have any insights or experience in troubleshooting this kind of problem or are there common issues related to email configurations that could be causing this? I'm looking to provide some guidance to our IT team to help resolve the issue effectively."

Thanks,

Nastaran Heidari

Categories:

General topics

I have the same question (0)

All responses (2)

Answers (0)

Michael E. Gernaey 53,928 Super User 2025 Season 2 on at

Like (1)

Report
Copy link

Link copied!

Hi,

This is probably caused by the fact that in AD versus what's, well lets just say yes, their Primary Email isn't the same as what's seem "as" their primary email by the platforms asking for it.

This is unfortunately a fairly common thing to happen. Annoying, even for me at MS.

Example:
You go to share a canvas app(this fits into your example trust me), you look and find the person. And it puts
michael@gasdfas.com, but when you look in Outlook when you look at their contact record.. you see, michael.lastname@asdfasdf.com

and that's where the rub is. They would need to fix that so it shows the proper one as the primary.

So what the trigger sees is different. What you could do is, turn off flow 2. Add a Compose that writes the Email address it sees.

Have that person do something to trigger it. OR Create a dummy Flow and capture it there.
Here is how we did it (easy).
Created a simple canvas app, just a screen, and add a label for the text put User().Email
When to share it to them (see what it uses as the email)
Have them run the app and see what the label says
Compare that to Outlook.

Have the IT (Exchange / AD people look at their configuration)

Cheers
If you like my answer, please Mark it as Resolved, and give it a thumbs up, so it can help others
Thank You
Michael Gernaey MCT | MCSE | MCP | Self-Contractor| Ex-Microsoft
https://gernaeysoftware.com
LinkedIn: https://www.linkedin.com/in/michaelgernaey

Was this reply helpful? Yes No
NastaraN 32 on at

Like (0)

Report
Copy link

Link copied!

Hi @FLMike,
Thank you very much for your reply.
Your solution seems so logical to me. I generated a dummy flow to transfer the information from a trouble shooting form to a new SharePoint site and used a compose to copy the email addresses. The email addresses looks exactly as their outlook email addresses.

Please let me know if my below flow does not follow your suggestion :

Thanks,

looks exactly as their

Was this reply helpful? Yes No