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Delay on triggering flow

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Posted on by Pinoq

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Hi all, I have set a flow that once the item in share point is being modified, I have to send an notification email to the staff.

Because I don't want the staff to receive email when the case is created and closed.Below is my setting. Case is modified.PNG

But the problem I am facing is that, The email receive delay for around 5 minutes.

For example the case create on 17:20

I change the status on 17:21

And I receive the email on 17:27

I have observe the flow one.

And I found on 17:20 the flow run the first time trigger by the creation of an item>check condition status=open>than terminate.

And on 17:27 the flow run the second time, it is trigger by the modified of an item.

Could you suggest what cause the delay of the trigger of the second flow and what I can do to solve the issue?Because the user want to receive the email within 1 minute.

I have already turn off the other flow to test.

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Building flows

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efialttes 14,756 on at

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@Pinoq

Have you verified your trigger's recurrence? AS far as I know it is dependant on the license

Here you are an example on how to verify it with a twitter trigger

This could explain part or even all the 6 minute delay

Hope this helps

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Pinoq 102 on at

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"recurrence": {
"interval": 5,
"frequency": "Minute"

So how can I change it?

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efialttes 14,756 on at

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Hi!

Well, then we have good news: we already identified the issue!

I am afraid I also have bad news, since as far as I know you can't change trigger recurrence by yourself to increase the frecuency your flow checks your Sharepoint library to identify items modified.

Just in case I am wrong let's hope @t-tatoku can provide us feeedback on your question. He provided very valuable info on this same topic in another thread some days ago.

Thanx!

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abm abm 32,865 Most Valuable Professional on at

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Hi @Pinoq

Microsoft Flow’s triggers and processing are asynchronous in nature. Flow cannot be used for synchronous (real time) integrations. Generally these triggers should trigger in a minute interval but there is no guarantee or any documentation suggesting that it will trigger within a minute interval. Because your requirement is almost like a synchronous or near real time run you need I would recommend to create a synchronous workflow in D365. Flow HTTP Request Trigger is what allows us to call a Flow synchronously but to invoke this you need another process to trigger from D365 via JScript or a custom workflow step.

Thanks

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t-tatoku on at

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Hello @Pinoq and @efialttes,

That is true you cannot change the interval on the flow.

I checked SharePoint "When an item is created" trigger with my flow, and the interval shows one minute with both Flow Free and Office 365 license. As @abm said. these triggers interval should be generally one munite now.
I am not sure, but the flow might have been created with older license? It is possible if you recreate the same flow now, it may change the interval to 1 minute.

There is no documentation, but I realized that there is a following comment in Licensing FAQs.
"Power Automate plan-based limits on trigger frequency and the number of runs allocated to a tenant per month are being removed."
You can find the comment here.
https://docs.microsoft.com/en-us/power-platform/admin/powerapps-flow-licensing-faq

I hope it helps!

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