Icon not showing up

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Posted on by CU22101327-0

Hello everyone,

I've integrated a Copilot chatbot into my custom website, but I'm encountering an issue.

Both the chatbot and user profile icons are displaying as blue. The user icon is provided by Copilot, not from my end. If the issue was related to the image I uploaded in the studio, the user icon should still work correctly. However, both icons remain blue.

Upon inspecting the chatbot, I noticed that the images are hidden and appear to be much larger than the size I uploaded.

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Vinoth Selvam 1,590 Super User 2025 Season 2 on at

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Hi CU22101327-0,

Can you try uploading a new image with the support format and size.

Refer the below link:

https://learn.microsoft.com/en-us/microsoft-copilot-studio/customize-default-canvas?tabs=web#change-the-copilot-name-and-icon

After updating your copilot's icon, it may take up to 24 hours for the new icon to appear everywhere.

Thanks.

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TE-31100910-0 3 on at

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Hi, I have the exact same problem. I had this bot working ok, showing the icon. Now it shows a blue circle.

I've changed the icon and published the bot, but it is still showing the blue circle.

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AM-31100914-0 3 on at

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Same issue here, changing the icon does not solve the problem.

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SaiRT14 1,990 Super User 2025 Season 2 on at

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same issue - looks like a bug. report to microsoft.

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