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Reply Email V2 Importance is set to Low

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Posted on by Sharathk07

Have created a flow with Reply to activity where we facing an issue that all the emails sent with Low importance even but in the flow it was set like Normal, Can anyone able to help me to solve this?

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AlanPs1 2,471 on at

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Hi @Sharathk07

Can you please post a picture of the Flow and actionsto show all it's settings?

Please also post the email that highlights low importance.

If the importance of a sent email is not set, it defaults to no. When specifically setting to normal or high, it only runs as specified from my experince so posting more information would be helpful.

Thanks, Alan

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Tharma_KS_95 12 on at

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Hi,
I'm also facing the same issue. Kindly find the below screen shot for reference,

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AlanPs1 2,471 on at

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Hi @Tharma_KS_95 & @Sharathk07

I would suggest the below as a fix:

In Flow, unless you specifically open advanced settings and set the Flow to Importance: Normal (Highlighted). It will be sent as Low importance!

Hope this helps ...

If you have found my post helpful, please mark thumbs up.

Any other questions, just ask.

Thanks, Alan

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Tharma_KS_95 12 on at

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Hi @AlanPs1 ,

I have already mentioned the importance as Normal. Please find the below screenshot,

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AlanPs1 2,471 on at

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Hi @Tharma_KS_95 .

Sorry, I didn't notice you mention it was set to normal already, hence my reply. I seen your screenshot certainly but can't see your original post now, not to worry!

So, I have tested as Normal and like you, it always says set as Low Importance. Not sure why, maybe you have found a bug and can post it at "I Found a Bug".

What I did notice, was setting it to "High Importance" worked as expected. As a work around, cound you maybe use High Importance setting to avoid it being set as Low?

Thanks, Alan

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