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PVA retrieve user information

Posted on by 19

Hello Community,

 

I have a PVA and I would like to retrieve user information, such as Id, email etc. who have triggered the topic.

Currently the analytics page do not show who and which users has used the chatbot.

 

Is there a way to achieve this?

I have already referred:

https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Community/Getting-User-Details-To-Use-In-Power-Virtual-Agents-In-Teams/ba-p/744934

and 

https://docs.microsoft.com/en-us/power-virtual-agents/analytics-overview

 

Any help is appreciated.

Categories:
  • p_doc Profile Picture
    p_doc 19 on at
    Re: PVA retrieve user information

    Hi @Pstork1 ,

    Thank you, this is exactly what I was looking for.

  • Verified answer
    Pstork1 Profile Picture
    Pstork1 1,968 on at
    Re: PVA retrieve user information

    Not sure if this will help, but here's an article on how to create your own custom analytics for PVA bots. Custom Analytics solution for Power Virtual Agents | Microsoft Power Virtual Agents

  • Shujaath_Khan Profile Picture
    Shujaath_Khan 38 on at
    Re: PVA retrieve user information

    I believe those are the in-built dashboards by MSFT not sure if they can be customized.

  • p_doc Profile Picture
    p_doc 19 on at
    Re: PVA retrieve user information

    Hi @Shujaath_Khan ,

    Thank you for your message.

     

    I would like to see user information in Analytics page:

    p_doc_0-1652407259381.png

     

    Can this be done?

  • Shujaath_Khan Profile Picture
    Shujaath_Khan 38 on at
    Re: PVA retrieve user information

    Which channel your bot would be living in?

     

    {bot.UserDisplayName}


    If you're publishing only for ms-teams here is the link you can try : https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Community/Getting-User-Details-To-Use-In-Power-Virtual-Agents-In-Teams/ba-p/744934

     

    Also you can integrate Authentication,

    shujaathkhan_0-1652340672324.png

     

     

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