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Hello Power Platform Community,
I’m experimenting with Power Virtual Agent for the first time and am particularly interested in the Generative AI feature. I've enabled "Generative AI features" in the environment settings, but the option for "Use Generative answers" is still not active; it's greyed out.
I've looked for solutions online without much luck and I’m wondering if this could be related to the type of license I have. The feature seems to require "Premium licensing," and I currently have an A3 license. Could this be the reason why I can't access it?
I'm also considering whether it might be an issue with regional availability, as our organization is in Western Canada and our data is hosted in Eastern Canada. Is it possible that the feature isn't available in our area?
If anyone has insights or can provide guidance on how to get this feature working, it would be greatly appreciated.
Thanks!
If anyone else stumbles onto this thread. This is a valuable related link from the support materials.
@ecouper I'm glad you made it work! best practice is to use the actual url after redirection, just like your browser would do.
I gave your feedback regarding the welcome message to our product team - I agree with you it is not clear! note that you can change it to whatever you want in the corresponding topic.
Changing to https://iyfglobal.org/ did the trick! I now see that I missed that final part of your previous message. Apologies for that.
Please note me comment about: ""Next try giving me some more knowledge by setting up generative AI." Beyond that. I think I'm set. I'll skip the www going forward across the board for any website.
Hi @ecouper
The last thing we want is to allow hallucinations - lowering moderation will not change hallucination check but it will accept and wider range of vocabulary and questions.
Regarding your issue, please try using "https://iyfglobal.org/" as a source (instead of the www URL), I asked both "what is iyf" and "What is International Youth Foundation"and I got very good results from the correct pages on the website and not from the PDF (and I used High Moderation).
Thank you so much. It's been incredibly valuable to have your responses as this is the wild west here!
We are building this as an internal organization tool for business development and learning between projects. We'd, therefor, have a VERY low tolerance for hallucinations, so I hadn't considered anything other than High for moderation. I just tried "what is iyf" with both low and medium. It couldn't help me in either case ("not sure I can help you with that. try again." I then tried "What is International Youth Foundation" and it's still only pulling from/citing the 13 yo pdf. I also tried creating a new Copilot from scratch (again giving it www.iyfglobal.org). The same behavior occured again. I asked it what source material it had been provided an interestingly it referenced a different 10yo pdf. Even when asking questions with low moderation about our work in X country is referring back to the 13yo pdf.
FYI if you are in touch with the product team that it's confusing that the default welcome message reads "Next try giving me some more knowledge by setting up generative AI." You are confirming that I do have GenAI working in Studio so why would it say that.
Hi @ecouper
If the answers says "surface by azure openAI" then it is grounded on your website, not general knowledge. You can see that it is citing your website.
I tried creating a new copilot and using the same website and I get very good answers. See example with 2 basic questions. It pulls data from the correct pages and not the 13yo PDF.
Have you tried restarting the conversation? Or lowering the moderation?
I can see you used "www.iyfglobal.org" as source for the generative answer, can you try with "https://iyfglobal.org/"
You should have better results with this URL
Maybe I'm not phrasing it right to say "pulling from web." The response reads "surfaced with Azure OpenAI," and the the content source is from a 13 years pdf on the website I pointed to. Maybe I interpreted that incorrectly, and it is just a really, really bad response. When I use Copilot within Edge and have it look at the same webpage, I get a correct answer, but I'm not with Copilot Studio, so I assumed the GenAI wasn't working fully. You'll see in the images, it didn't under a very basic "what is iyf" despite having the website for IYF (https://www.iyfglobal.org/) as the reference. I've been trying it with other questions, and it's only drawing from and citing this one 13 year old pdf. https://www.iyfglobal.org/sites/default/files/IYFAR2010.pdf
Could you send a couple of screenshots of your copilot's generative AI screen/configuration and the conversation booster topic? It does not make sense that your copilot pulls information from the general internet and not grounded on your specific website - it is never supposed to do that.
In US, so should be good there. I accessed the trial by hitting the "Try Free" button here: https://www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio I didn't intend to handcuff myself. Is there a way to access the non-"viral trial" option? I looked through the admin portal with my admin (3rd party vendor) who's new to PVA or Copilot Studio. Neither of us saw a settings section for copilot much less a toggle for GenAI. Maybe it's a chicken and egg situation where there's no settings section when you are in the trial? Given we both looked and neither saw anything, is there a walk through or article of how to access the admin settings for Copilot Studio? Thanks in advance!
Hi @ecouper ,
Copilot trial includes all the production functionalities available in your region, if you are in a region where GenAI is available then you will have access to it. If you use internal "viral trial" in your own tenant then the GenAI functionalities can be restricted by your admin (seems like it by the message you are showing) and in this case you need to request your admin to enable the feature in a dedicated environment.
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