Power Platform Community Forum Thread Details

Hello,

Ideally i would like my flow to go:
1. Triggered by a closed Salesforce case under x user/channel

2. The case description and any attached email content (example attached) gets analysed by the "Create text using GPT as a prompt" model

3. The "Create text using GPT as a prompt" model summarises the contents, outcome, steps taken etc etc

I have attached my current draft flow below and curious if anyone has thoughts on it working etc. Would like specifics on my problem or if anyone can replicate the solution :)

Example of attached emails - case description.JPG

Categories:

Building flows

Yes, totally doable.

I’m at eesel AI, and teams usually trigger on case close, pull the case description plus any attached email bodies, send that combined text to a GPT summarization prompt (asking for outcome, steps taken, root cause, and next actions), then write the result back to the case as a note and/or create a draft reply using our AI Email Writer or AI Agent.

Prompt tips: start with a short role instruction (you are a support summarizer), list the exact fields you want returned (summary, root cause, steps, recommended next action), and set a max length.

Test in a sandbox and add a confidence flag so low-confidence summaries get queued for human review.

If you want, I can draft the exact prompt and a sample flow you can paste into your automation tool.