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Power Platform Community / Forums / Power Automate / Email arrival in outlo...
Power Automate
Answered

Email arrival in outlook (not 365) does not trigger

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Posted on by Stray 3

I try to create a flow that creates a user story in VSTF when an email arrives. However the flow does not trigger. Not even failures.

 

For debugging, I created a flow that sends an confirmation email when an email arrives. I did not set any specific condition on the trigger, only mail arrival. Yet, the flow does not trigger.

 

Do I need to set additional permissions in outlook.com or does the use of flow require other prerequisites?

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Using connectors
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  • Verified answer
    v-yamao-msft Profile Picture
    v-yamao-msft Microsoft Employee on at

    Hi Stray,

     

    Please make sure a connection to Outlook.com has been created properly.


    You could try to delete the old connection then create a new one to Outlook.com to see if it will work.


    Do you have any other flows based on Outlook.com that will delete or remove the original email that was received?


    I create a very simple flow to test the connection, when an email arrives in Inbox of Outlook.com, the flow will be triggered and the flow can run succeed.

    3.PNG

     

    Please check the connection and recreate the flow. Please feel free post back if you are still having the issue.

     

    Best regards,
    Mabel Mao

     

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