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Cannot Apply Sensitivity Label to PDF File – No Encryption Present

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Posted on by asit00

Hi all,

I am facing an issue when trying to apply a sensitivity label to a PDF file stored in SharePoint. The error message I get is:

However, I can open the PDF file normally, and it does not seem to be password-protected in any way.

Has anyone encountered this before? Is there a way to apply a sensitivity label to such files?

Any guidance would be greatly appreciated!

Thanks in advance.

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Expiscornovus 33,828 Most Valuable Professional on at

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Hi @asit00,

Do you have the Microsoft Purview Information Protection Client? As a workaround you might be able to label it from that client. Sync or download the file to your File Explorer and label it from there.

https://learn.microsoft.com/en-us/purview/information-protection-client

Happy to help out 😁

I share more #PowerAutomate and #SharePointOnline content on my Blog, LinkedIn, Bluesky profile or Youtube Channel

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asit00 54 on at

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hi Expiscornovus

Yes, I already have the document library enabled for sensitivity labels — as you can see in the screenshot, I’m able to set labels on other files and it works fine. The problem is only with this one specific PDF file, which is giving the encryption error.

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Expiscornovus 33,828 Most Valuable Professional on at

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Hi @asit00,

I was interested if you could reproduce the issue with the same pdf file on your Windows OS system via the client. That might isolate the issue/symptoms.

That's why I was double checking if labelling it via the client on your windows machine instead of via the browser in a SharePoint document library metadata made any difference.

Happy to help out 😁

I share more #PowerAutomate and #SharePointOnline content on my Blog, LinkedIn, Bluesky profile or Youtube Channel

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