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Navigate() taking me to older submitted tickets, not the one being submitted.

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Posted on by lgotro

I'm attempting to navigate to the ViewTicketScreen for the ticket being submitted, so that a PDF can automatically be emailed upon submittal. Here is the code I currently have:

Collect(
 'FCR SKU List',
 col_SKUs
);
SubmitForm(Form2);
ResetForm(Form2);
ResetForm(Form2_1);
Set(RunFlow,true);
Clear(col_SKUs);
ClearCollect(
 AllTickets,
 'RequestTickets'
);
Navigate(ViewTicketScreen,ScreenTransition.Fade);

The problem is that when I am navigated to the ViewTicketScreen, it is taking me to an older ticket and not the one currently being submitted.

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Building Power Apps

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mmbr1606 14,629 Super User 2026 Season 1 on at

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hey @lgotro
Condider this:
Ticket Identification: Ensure that the ViewTicketScreen is set up to display the most recent ticket. It might be defaulting to a certain ticket based on how it's fetching data. Check the logic or formula used to retrieve the ticket details on this screen.
Timing of Navigation: The Navigate function is being called right after the SubmitForm function. There might be a slight delay in the form submission and the creation of the ticket, causing the navigation to occur before the new ticket is fully processed. Consider adding a delay or a confirmation step that ensures the ticket is submitted before navigating.
Global Variable or Context: After submitting the form, you could set a global variable or a context variable with the ID or details of the newly created ticket. Then, on the ViewTicketScreen, use this variable to fetch and display the correct ticket.
Check the 'AllTickets' Collection: After you collect the 'AllTickets' from 'RequestTickets', make sure that the collection is updated correctly with the latest ticket. There might be a lag or issue in how the data is being refreshed.
Screen Refresh: Ensure that the ViewTicketScreen is refreshing its data upon activation. Sometimes screens might hold onto old data if not explicitly refreshed.
Debugging: Use debugging techniques like printing the ID or details of the ticket you're expecting to view right before the Navigate function is called. This can help confirm if the issue is with the navigation timing or with how the ViewTicketScreen retrieves the ticket.
Let me know if my answer helped solving your issue.

If it did please accept as solution and give it a thumbs up so we can help others in the community.

Greetings

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lgotro 12 on at

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(1, 4, 5): The way the ViewTicketScreen currently works is that a ticket is selected from the MyTicketsScreen:

Select(Parent); Navigate(ViewTicketScreen,ScreenTransition.Fade)

(2): When testing, I moved my Navigate() destination to the MyTicketsScreen and the newest ticket appears at the top, so the function below is updating quickly enough that it is reflected when landing on the destination.
ClearCollect( AllTickets, 'RequestTickets'

I still need to explore your other solutions (3, 6) and see if they provide me with any results!

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lgotro 12 on at

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@mmbr1606

I was able to resolve the issue by setting the SelectedTicket to the ticket being created prior to the Navigate() function.

See the revised code below:

Collect( 'FCR SKU List', col_SKUs ); SubmitForm(Form2); ResetForm(Form2); ResetForm(Form2_1); Set(RunFlow,true); Clear(col_SKUs); ClearCollect( AllTickets, 'Forecast Change Requests' ); /*SOLUTION HERE*/ Set( SelectedTicket, Last( AllTickets ) ); Navigate(ViewTicketScreen,ScreenTransition.Fade);

Thanks a million for your input. You definitely led me in the right direction.

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