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When a new email arrives then work item will create in ADO

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Posted on by Community Power Pla...

Hi Team,

When I emailed "help.ado@tally.com" then the work item creates automatically.

If I replied to that email then again ticket is creating(It will be a duplicate). But my requirement is when I replied to that email then it should update it in the Work Item discussion or description. How do I achieve this?

Regards,

Andrews

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Using flows

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Mira Ghaly 11,413 Moderator on at

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Hi @Anonymous
To prevent the duplicate please check the below but i could not find a way to retrieve the Work Item by Title rather than by Id so that you can update it

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Community Power Pla... on at

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No its not fixed @Mira_Ghaly
Still, the new work items creating

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Mira Ghaly 11,413 Moderator on at

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@Anonymous
Can you add a new compose data operation with the subject in place and observe how the subject appears in case of reply from the flow history?

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Community Power Pla... on at

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Hi @Mira_Ghaly - With your suggestion am able to prevent the duplicate work item with the condition. But could you please help me when i reply to email then the email will update in Description or Discussion to retrieve the Work Item.

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Mira Ghaly 11,413 Moderator on at

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@Anonymous
I have tried to figure out this but the problem is that i could not find any way to retrieve the work item id so we can append/update item.

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