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Zendesk Connection Unable to Authenticate

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Posted on 28 Aug 2018 05:40:34 by Community Power Pla...

"An error occurred while sending the request.. Response status code=InternalServerError" this error keeps occuring when i try to connect to Zendesk everytime.

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Community Power Pla... on 29 Aug 2018 at 04:40:49

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Re: Zendesk Connection Unable to Authenticate

i cant even conect to it to start with the flow in first place.
v-yuazh-msft on 29 Aug 2018 at 02:08:03

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Re: Zendesk Connection Unable to Authenticate

Hi @Anonymous,

Could you please share a screenshot of the configuration of your flow?

Could you please share more details about the error messge?

In many cases, flows fail because of an authentication error. If you have this type of error, the error message contains Unauthorizedor an error code of 401 or 403 appears. You can usually fix an authentication error by updating the connection:

At the top of the web portal, click or tap the gear icon to open the Settings menu, and then click or tap Connections.

Scroll to the connection for which you saw the Unauthorized error message.

Next to the connection, click or tap the Verify password link in the message about the connection not being authenticated.

Verify your credentials by following the instructions that appear, return to your flow-run failure, and then click or tap Resubmit.

The flow should now run as expected.

Please take a try to create a new connection to Zendesk connector to see if the issue still exists.

Best regards,

Alice