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Image insert in Rich Text Editor not working in PowerApps desktop

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Posted on by DAHPower

I have created a canvas app, where one of the features is to provide direct solution feedback via the app. It is a requirement to add an image with each feedback, and the user does not want to use the attachment control, but just want to be able to insert the image directly in the rich text editor when submitting feedback.

Now, this works great when they launch the PowerApp on the web like so:

However, when launching the app in with the desktop client, the image can't be inserted:

I have experienced that local pc settings can influence how a PowerApp behaves in desktop mode, and make it behave differently compared to if it was launched on the web.

Besides adding the attachment control, do you have any experience in getting around this? Or is it just a limitation of PowerApps on desktop client?

Thank you!

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Building Power Apps

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KimBim 157 on at

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Hello @DAHPower,
Your question is quite interesting. Did not know of this behaviour. While it's true that the experience between PowerApps on web and desktop client can sometimes differ due to various factors including local PC settings, it's less common for such inconsistencies to occur within the canvas app feature set itself.

From my experience, most (of my) users tend to utilize the web client for its flexibility and consistency. The ability to start from make.powerapps.com, bookmarking the PowerApps, or linking from one app to another using the Launch() function can provide a seamless experience for most users.

May I ask if there's a particular reason why the desktop client is preferred over the browser?

Hope this helps and Thank you for sharing. 🙂

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DAHPower on at

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Hi @KimBim,

The app is replacing part of a legacy system, which the users are using today. They are used to working from the desktop-client side of things, and as such had requested if we could provide the app for them as a desktop app. There is no other "real" reason than that 😊

But as you noted, I guess this is an oversight in the feature itself. I will report it to the PP product team, and hopefully it will be patched in a future update.

In the mean time, we will work with getting the users to use the web client or have them compromise with the attachment control 🙂

Thank you!

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earribasb 74 on at

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Same problem here...

@DAHPower do you have any news from the product team?

Thanks!

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DAHPower on at

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Hi @earribasb,

Unfortunately not...

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earribasb 74 on at

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Hello @DAHPower any news? i'm still facing this problem...

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