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Customizing Issue Reporting Sample App

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Posted on by SachS

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I'm tasked with creating an Issue Tracker for my team at work, and looking into the options I have, I came across these Issue Reporting and Manage Issues sample apps designed by Microsoft. They are quite close to what I need, but one of the major drawbacks is that the 'Questions' in the Issue Template of reporting form seems to be only of type textbox. Please see below.

I would like to be able edit the type of questions so I can make them dates, choices etc. For example, I need a Priority (High, Low, Normal) and Status (New, In Progress, On Hold, Closed) where the user can make selections.

Is there a way to customize the app so I can provide a better 'Issue Submission' form to the eventual end user?

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PowerAddict 7,316 Most Valuable Professional on at

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Hi @SachS ,

Glad to know you are planning to use the Issue Reporting app. I was part of the team that created that app. Here is a link to the architecture of the solution: https://docs.microsoft.com/en-us/powerapps/teams/issue-reporting-architecture

What you can do, at a high level, is to add a Choice field/column to the Questions table. This will be used to store question type. Then in the gallery of questions you will add all the possible control types and make the correct one visible based on the question type.

Let me know if this helps.

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Hardit Bhatia

Microsoft Business Applications MVP

Microsoft Certified Trainer MCT

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SachS 151 on at

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@PowerAddict
Thanks, good to hear from the developers themselves, and kudos on a great job. So it seems like there's no straightfoward way to do this but go in and change the tables. I'll look into it, thanks.

While I have you hear, do you have any plans to make that kind of changes in the near future? I think this would be a major requirement of a lot of people who might use this system.

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PowerAddict 7,316 Most Valuable Professional on at

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Thank you! That's kind of up to Microsoft if they want to make this extension/change part of their releases. That being said, I can write a blog, clearly stating the steps that will be needed to make this work. Let me know if that will be helpful. I have actually implemented that in some of my other projects (they haven't used this template but the approach is the same).

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Thanks!

Hardit Bhatia

Microsoft Business Applications MVP

Microsoft Certified Trainer MCT

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SachS 151 on at

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Yeah a blog post would be immensely helpful, thanks!

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PowerAddict 7,316 Most Valuable Professional on at

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Sure, I will try to work on that this week/weekend and share the link here. Stay tuned!

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Thanks!

Hardit Bhatia

Microsoft Business Applications MVP

Microsoft Certified Trainer MCT

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Community Power Pla... Microsoft Employee on at

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Hi @SachS - I'm actually trying to accomplish the same thing right now. Any luck? If so, would you mind sharing any resources you used, besides the link @PowerAddict provided above, or tips and tricks?.....maybe even a step by step guide....

I've been going at this for a long time and the last step is changing the type of questions on the form. Ideally looking to add a file attachment button as well.

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SachS 151 on at

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@Anonymous I haven't had the time to work on this since, and was waiting to see if @PowerAddict would come up with a blog post. So, as of now, unfortunately I don't have anything to help you with.

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PowerAddict 7,316 Most Valuable Professional on at

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@SachS @Anonymous sincere apologies for the delay. I thought I would get some time over the holidays but that just didn't happen. I will reply back as soon as I write that blog, hopefully very soon.

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SachS 151 on at

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Thanks and appreciate your time on it!

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Community Power Pla... Microsoft Employee on at

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Yes agreed - thank you @PowerAddict! Very much appreciated.

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