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Power Platform Community / Forums / Copilot Studio / Generative AI work onl...
Copilot Studio
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Generative AI work only sometimes

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Posted on by 15

Hi, I want to deploy Copilot Studio in my organization.

 

I will mark some information at the beginning, because I do not know if it does not matte:

  • I use a trial license.
  • The documents that are on Sharepoint are in Polish
  • The queries to the bot are in Polish and the bot also works in Polish

The bot sometimes works, when I ask it for some file that is on Sharepoint overwhelmingly I get the answer (95%) that it is not sure how it can help me with this issue.

Sometimes it will return a file from Sharepoint that I didn't ask it for at all, but it also happens to return the exact file I asked for.

Below are the settings I made for Generative AI to work

181171018_1-1711719389759.png

181171018_2-1711719715006.png

What is wrong, what can I check to fix this. Please help me

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  • adilei Profile Picture
    Microsoft Employee on at

    Here are some troubleshooting steps: Generative answers don't return a response - Microsoft Copilot Studio | Microsoft Learn

     

    BTW: Are you asking for a specific document from Gen Answers? As in "please respond based on xxx.docx"? I don't except this approach to work reliably. 

  • 181171018 Profile Picture
    15 on at

    I have already gone through troubleshooting with no results.

    So I am asking, as you wrote, or please show me the xxx.pdf/docx document.


    What should the prompts look like to get the information from the file?

  • adilei Profile Picture
    Microsoft Employee on at

    In the troubleshooting steps, did you verify results are coming back for your search?

  • 181171018 Profile Picture
    15 on at

    Do you mean this?

    181171018_0-1712043990951.png

    Yes this return Ok.

    Today when I asked him for something, only after 4 of the same inquiries, I got information from the SP

  • adilei Profile Picture
    Microsoft Employee on at

    Can you share more specifics about your use case? Specifically, the user query/prompt, the search terms you are passing to Graph API and the result from Graph API

  • 181171018 Profile Picture
    15 on at

    { "requests": [ { "entityTypes": [ "driveItem", "listItem" ], "query": { "queryString": "SEARCH TERMS filetype:docx OR filetype:aspx OR filetype:pptx OR filetype:pdf path:\"xxxxx.sharepoint.com/sites/919" }, "from": 0, "size": 3, "QueryAlterationOptions": { "EnableModification": true, "EnableSuggestion": true } } ] } --------------------------------------- { "value": [ { "searchTerms": [ "search", "terms" ], "hitsContainers": [ { "hits": [ { "hitId": "01YxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxAI5", "rank": 1, "summary": "INFORMACJE O dokumencie TEMAT: Plan migracji serwerów CPLSKEXH001, CPLSKEXH002 STADIUM: Plan migracji ZAMAWIAJĄCY: XXX Polska JEDNOSTKA PROJEKTUJĄCA: XXX Sp. z o.o. ul. ", "resource": { "@odata.type": "#microsoft.graph.driveItem", "size": 412238, "fileSystemInfo": { "createdDateTime": "2022-09-01T13:00:58Z", "lastModifiedDateTime": "2022-06-13T12:06:00Z" }, "listItem": { "@odata.type": "#microsoft.graph.listItem", "id": "08xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx9f811d", "fields": {} }, "id": "01YxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxI5", "createdBy": { "user": { "displayName": "Paweł xxxx", "email": "xxxxxxx.com.pl" } }, "createdDateTime": "2022-09-01T13:00:58Z", "lastModifiedBy": { "user": { "displayName": "Paweł xxx", "email": "xxxxxxx.com.pl" } }, "lastModifiedDateTime": "2022-06-13T12:06:00Z", "name": "Plan migracji serwera CCPLSKEXH001.docx", "parentReference": { "driveId": "b!alwxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxpjcSR", "id": "01YFxxxxxxxxxxxxxxxxxxxxxxxxxxxCTF3X", "sharepointIds": { "listId": "e76xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxdc491", "listItemId": "17431", "listItemUniqueId": "08xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx1d" }, "siteId": "xxxxxxx-my.sharepoint.com,423exxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx2050ba37" }, "webUrl": "https://xxxxxx.sharepoint.com/xxxxxx/migracji serwera CCPLSKEXH001.docx" } }, { "hitId": "01xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxXT6B", "rank": 2, "summary": "SAP Business Client User Guide | PUBLIC Document Version: 7.70 PL0 – 2020-10-30 SAP Business Client © 2020 SAP SE or an SAP affiliate company. All rights reserved. THE BEST RUN", "resource": { "@odata.type": "#microsoft.graph.driveItem", "size": 1145315, "fileSystemInfo": { "createdDateTime": "2023-04-13T08:00:33Z", "lastModifiedDateTime": "2020-10-30T05:30:34Z" }, "listItem": { "@odata.type": "#microsoft.graph.listItem", "id": "04xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxfc1", "fields": {} }, "id": "01YFxxxxxxxxxxxxxxxxxxxxxxxxxxxT6B", "createdBy": { "user": { "displayName": "Paweł xxxxx", "email": "xxxxxxxxxxogy.com.pl" } }, "createdDateTime": "2023-04-13T08:00:33Z", "lastModifiedBy": { "user": { "displayName": "Paweł xxxxx", "email": "xxxxx@xxxxxxxxxxx.com.pl" } }, "lastModifiedDateTime": "2020-10-30T05:30:34Z", "name": "NWBC770.pdf", "parentReference": { "driveId": "b!alxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx8hz1pjcSR", "id": "01YFGxxxxxxxxxxxxxxxxxxxxxxxxxxx4LWVTO", "sharepointIds": { "listId": "e76exfxxxxxxxxxxxxxxxxxxxxxxxxxxxc491", "listItemId": "1xxxx05", "listItemUniqueId": "04bxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxe1bcfc1" }, "siteId": "xxxxxxxxxxx-my.sharepoint.com,423exxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx050ba37" }, "webUrl": "https://xxxxx.sharepoint.com/personal/xxxxx } }, { "hitId": "01Lxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx2GA5V", "rank": 3, "summary": "Untitled presentation Dokument jest objęty klauzulą poufności zgodnie z metodyką klasyfikacji informacji w spółce xxxxxxxxx Sp. z o.o. Who we are 20 years of experience in", "resource": { "@odata.type": "#microsoft.graph.driveItem", "size": 49353999, "fileSystemInfo": { "createdDateTime": "2024-03-12T23:04:47Z", "lastModifiedDateTime": "2024-03-12T23:02:47Z" }, "listItem": { "@odata.type": "#microsoft.graph.listItem", "id": "56253xxxxxxxxxxxxxxxxxxxxxxxxxx31a303b5", "fields": {} }, "id": "01LGMxxxxxxxxxxxxxxxxxxxxxxxxxxY2GA5V", "createdBy": { "user": { "displayName": "Robert xxx", "email": "xxxxxxxxxxxxx.com.pl" } }, "createdDateTime": "2024-03-12T23:04:47Z", "lastModifiedBy": { "user": { "displayName": "Robert xxx", "email": "xxxx.com.pl" } }, "lastModifiedDateTime": "2024-03-12T23:02:47Z", "name": "CDC_Prezentacja ogólna - English_2024.pptx", "parentReference": { "driveId": "b!lldxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxyMvVFyT2R1", "id": "01LGMxxxxxxxxxxxxxxxxxxxxxHHBQ", "sharepointIds": { "listId": "de8e3fbexxxxxxxxxxd51724f6475", "listItemId": "118", "listItemUniqueId": "562533axxxxxxxxxxxxx4e31a303b5" }, "siteId": "xxxx.sharepoint.com,cc7f5796-08ca-4xxxxxxxxxxxxxxxxxxxffa49" }, "webUrl": "https://xxxxx Documents/PREZENTACJE I MATERIAŁY/Ogólne/CDC_Prezentacja ogólna - English_2024.pptx" } } ], "total": 80, "moreResultsAvailable": true } ] } ], "@odata.context": "https://graph.microsoft.com/v1.0/$metadata#Collection(microsoft.graph.searchResponse)" }

  • adilei Profile Picture
    Microsoft Employee on at

    Assuming you have actually populated search terms in the payload and you are getting results from Graph API but not from Generative Answers, I would check whether queries are being moderated. The steps are in the troubleshooting guide.

  • Verified answer
    181171018 Profile Picture
    15 on at

    Problem solved. The cause was the Polish language.

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