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"Convert Word files in OneDrive (Business) to PDF and store in SharePoint" Flow stuck on "Convert File"

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Posted on by MikeRooker

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Everything seems to work fine, including the creation of a file in One Drive however it stays stuck on "Convert File".
The time counter just keeps going and going.

Sincerely appreciate any help. Thank you in advance.

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Building flows

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efialttes 14,756 on at

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Hi!

That's weird... you are following the same steps as Jonh Liu's post on this topic

http://johnliu.net/blog/2017/10/convert-sharepoint-files-to-pdf-via-flow

Is your current Word document 'complex'? My suggestion is to create a dummy Word file with a simple text as content, then try your flow. IF it also fails, then there is a problem in your design neither you and me have found yet. If it works, maybe the Word file you started using to test the flow is facing an API limitation

Hope this helps

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MikeRooker 364 on at

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Hey there! Thank you so very much. Your suggestion of using a simple Word document worked. However, the flow won't start when a new document is created. If I test run it manually it works, but it doesn't automatically so so even when it begins with "When a File is Created".
I appreciate any help.

Thanks again!

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efialttes 14,756 on at

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Hi again!

Let's talk about the new issue. Since I guess the simple word doc approach is valid, right?

How did you create the new flow (i.e. the one with the trigger 'When a file is created (properties only)'? From scratch? By modifying your previous manually triggered flow? By 'Saving as' your previous manually triggered flow and working with the new copy?

Thanx!

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efialttes 14,756 on at

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Hi again

If the answer is the last one (you 'Save as...' a previous flow), please make sure the new one is on, since by default copies are created as 'off'

IF not this, just let us know to keep on thinking

Thanx for your kindness!

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MikeRooker 364 on at

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HI!! 🙂 'When a file is created (properties only)'? Yes that would be it.

First of all, the best way to thank for the support, specially on Sundays, is by clicking 'Thumbs up' in any partial answer you found valuable... or even in all of them

As you can see I'm new to this quadrant. 🙂 Please accept my apologies.
I would give you Beskar instead.

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efialttes 14,756 on at

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Hi again!

Beskar is also fine hahaha...

Did the first hypothesis solve th issue? If not, here you are the second one: check how often your flow verifies if a new file is created, since it depends on your license. In the following example, the flows do the verification every three minutes:

If this second hypothesis also fails, please let us know to keep on thinking

If any of the previous two explained the issue, please mark this topic as "Solved" by clicking "Accept as a solution". This way other community members facing this same problem in the future have the chance to find a solution faster

Thanx!

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MikeRooker 364 on at

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If the answer is the last one (you 'Save as...' a previous flow), please make sure the new one is on, since by default copies are created as 'off'

Yes I did save as. I think it is on. If it is on it will say "Turn Off" , and if it is off it will say "Turn On" right?. 🙂

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MikeRooker 364 on at

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Hello again and thank you for being so concise.
I looked at the Run History. It seems to check every 2 hours. How do I change that.
I do have an Enterprise plan.

Thank you again. 🙂

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efialttes 14,756 on at

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@MikeRooker

Well the good news is that we found the guilty.

Some of my colleagues have the same problem. Since I am helping in this community I have a test license that checks much faster.

Unfortunatelly I am not an adminisitrator, so I am not familiar with the license frecuency mapping.

Some threads were open in the past with this same issue, however I do not see a clear answer

https://powerusers.microsoft.com/t5/Using-Flows/Office-365-new-trigger-frequency/td-p/410377

https://powerusers.microsoft.com/t5/Using-Flows/Automated-Flow-Won-t-Trigger/td-p/386967

Let's hope somebody else can point us to the right direction

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MikeRooker 364 on at

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Thank you again. You are a credit to the community and to fellow human beings!

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