Power Platform Community Forum Thread Details

Limited Zendesk Trigger

Hello Power Automate Community,

Can you help please?

I'm using the Zendesk connection and the trigger of "When an item is created". It appears to be very limited. I'm trying to only trigger the Flow when a ticket is created and when a custom field called "123456789" have the value of "Cat".

This isn't possible with that trigger. When you look at the body output for custom fields it just shows {list}. It states this in the Microsoft documentation.

So what I'm having to do after the trigger has fired is make a HTTP call to get information about the ticket, then Parse JSON from the HTTP output and then do a condition to find the information I need to see if I actually need to do anything with this ticket or not. This is inefficient and expensive on API calls as if I have 100 tickets created in a day, and only need 10, that's 90 runs wastes making several API calls for each run for no reason.

Is anyone facing the same issue, and if so, how are you overcoming it? I wanted to do something like a trigger condition or a filter query.

Any help would be greatly appreciated.

Thanks,

Garry

Categories:

Business Process Flows

Quick Links