Power Platform Community Forum Thread Details

Hi,

We have a flow from a Dynamics CRM opportunity to creating a new Zendesk ticket.

What I want to achieve is that the owner of the opportunity becomes the requester of the ticket. I am unable to query the Zendesk user ID (which I need to set the requester_id) using the Zendesk Get Item action.

The corresponding part of the flow: https://imgur.com/L6aKwKx

From Dynamics I can get the owner's first name, last name or email address in order to lookup the user in Zendesk.

I tried entering stuff at "Item key" like "Primary Email", email="Primary Email", {Primary Email} etc. where Primary Email is a Dynamic Dynamics CRM field but that always returns a error like:

Invalid Mashup Expression using supplied values.
 inner exception: We couldn't convert to Number.
 clientRequestId: fc3a2fd1-970d-490e-92de-2dc6994ad8e1

Is my syntax wrong? What should I enter at "Item key" in order to get an Zendesk user ID with any of the info I have available in Dynamics CRM (name, email)?

The flow fully works when I enter e.g. "1" as requester_id, but that sets the connector account as ticket requester...

Categories:

Building flows