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Some users getting connection configuration error in canvas app

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Posted on by rbn_nue

Hi team,

Some of our users are getting "we couldn't save this connection configuration, please try again later" when they try to access canvas app. It seems they get this error when they try to sign in to content conversion service. Last week one user reported this error and today another user is facing same issue. App was working fine for both users until this past week.

Could anyone suggest a fix?

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AhmedSalih

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Re: Some users getting connection configuration error in canvas app

Hello, @rbn_nue In your power platform environment, check the connection tab and see if you need to fix this connector.

If my reply helped you, please give a 👍 , & if it solved your issue, please 👍 & Accept it as the Solution to help other community members find it more.

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rbn_nue on at

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Re: Some users getting connection configuration error in canvas app

Hi @AhmedSalih ,

I do not see any errors while navigating to the connection being used:

Is there anything else that I can check?

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rbn_nue on at

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Re: Some users getting connection configuration error in canvas app

Hi @AhmedSalih ,

it got resolved without any action from my end. Really strange!

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Devikumari Krishna 988 Super User 2024 Season 1 on at

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Re: Some users getting connection configuration error in canvas app

Hi @rbn_nue ,

There is a similar post which has solved the similar issue,

Solved: connection not configured for this service - Power Platform Community (microsoft.com)

The next time your user gets the same error the solution proposed in the above link might help.

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AgileAlex 9 on at

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Re: Some users getting connection configuration error in canvas app

Thank you for your post @rbn_nue - we are facing a similar issue. I posted it here.
Were you able to get some insights about the issue-root-cause?
@DeviKrishna - thank you for posting the linked issue. But the suggested solution does not apply, since the solution is working for 100% of the useres for a long period of time and from one day to another only a small % of the useres is facing the issue. The post you mentioned did changes in the overall rule-setting.
What are the interlinks between overall rule-settings and an issue which is inconsistent and is only applied at a few users?
Thank you already.

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rbn_nue on at

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Re: Some users getting connection configuration error in canvas app

Hi @AgileAlex

Like I said, the authentication for content conversion randomly disappeared for the users. Although you can try switching the account used for authentication for affected service, if not tried already.

Thank you.

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