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Power Platform Community / Forums / Power Apps - Power Apps Governance and Administ... / Some users getting con...
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Some users getting connection configuration error in canvas app

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Posted on by rbn_nue

Hi team,

 

Some of our users are getting "we couldn't save this connection configuration, please try again later" when they try to access canvas app. It seems they get this error when they try to sign in to content conversion service. Last week one user reported this error and today another user is facing same issue. App was working fine for both users until this past week. 

 

rbn_nue_1-1673264775938.jpeg

 

 

rbn_nue_0-1673264756634.jpeg

 

 

Could anyone suggest a fix?

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Management
Environment
I have the same question (0)
  • AhmedSalih Profile Picture
    AhmedSalih 6,678 Moderator on at
    Re: Some users getting connection configuration error in canvas app

    Hello, @rbn_nue  In your power platform environment, check the connection tab and see if you need to fix this connector.

    AhmedSalih_0-1673278054200.png

     

     

     

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  • rbn_nue Profile Picture
    rbn_nue on at
    Re: Some users getting connection configuration error in canvas app

    Hi @AhmedSalih ,

     

    I do not see any errors while navigating to the connection being used:

    rbn_nue_0-1673326522594.png

     

    Is there anything else that I can check?

  • rbn_nue Profile Picture
    rbn_nue on at
    Re: Some users getting connection configuration error in canvas app

    Hi @AhmedSalih ,

     

    it got resolved without any action from my end. Really strange!

  • Devikumari Krishna Profile Picture
    Devikumari Krishna 988 Super User 2024 Season 1 on at
    Re: Some users getting connection configuration error in canvas app

    Hi @rbn_nue ,

     

    There is a similar post which has solved the similar issue,

    Solved: connection not configured for this service - Power Platform Community (microsoft.com)

     

    The next time your user gets the same error the solution proposed in the above link might help.

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  • AgileAlex Profile Picture
    AgileAlex 9 on at
    Re: Some users getting connection configuration error in canvas app

    Thank you for your post @rbn_nue - we are facing a similar issue. I posted it here. 
    Were you able to get some insights about the issue-root-cause?
    @DeviKrishna - thank you for posting the linked issue. But the suggested solution does not apply, since the solution is working for 100% of the useres for a long period of time and from one day to another only a small % of the useres is facing the issue. The post you mentioned did changes in the overall rule-setting. 
    What are the interlinks between overall rule-settings and an issue which is inconsistent and is only applied at a few users?
    Thank you already.

  • rbn_nue Profile Picture
    rbn_nue on at
    Re: Some users getting connection configuration error in canvas app

    Hi @AgileAlex 

     

    Like I said, the authentication for content conversion randomly disappeared for the users. Although you can try switching the account used for authentication for affected service, if not tried already.

     

    rbn_nue_0-1673446722757.png

     

    Thank you.

     

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