Re: Uploaded documents not returning results
Hello! My sequence was:
1-I created my chat bot, pointing the URL to our company's website, blog and knowledge base, and with generative responses activated. I published it just for testing with my team.
2-I changed some articles and deleted one that no longer made sense and made the bot respond to something wrong.
3-I retested the bot and it continued responding according to the original articles (including the deleted one).
4-I tried several things for the bot to notice the changes: I removed the 3 URLs from the public sites section of my bot, reincluded them, republished them and nothing worked.
5-This URL below is the one the bot is using to answer a question and it points to the old path of the article that was deleted. Note that if you click on it, it will not be found:
https://mycapital.movidesk.com/kb/pt-br/article/121277/como-recuperar-a-senha-do-canal-eletronico-do-investidor-cei-b3?ticketId=&q=
What did I discover? that if I take part of the answer that the bot is answering me and search on Bing, it will find the old page in CACHE.
I'm guessing this is why the chatbot is responding to outdated information. It's using the bing cache, wouldn't that be it?
The snippet I searched for on Bing is:
"O site CEI enviará uma nova senha provisória para o e-mail cadastrado"
Copilot and bing search are doing the same thing as my chatbot: it suggests the URL of the deleted article and next to it, Copilot suggests a response based on that article. See the image (sorry for it being in Portuguese, that's what we use here):
![RodyBarreto_0-1716248998043.png RodyBarreto_0-1716248998043.png](/_api/msdyn_richtextfiles%2806B8BCE2-4F9B-4E55-A304-43B93BAA5618%29/msdyn_imageblob/$value?size=full)