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Aprovals links in Outlook open as a new email.

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Posted on by AM-27011826-0

When I recieve an aprovals email and click the links right there('Ver documento') any of those it opens the link of the document as mailto but I want the link to open in browser, days ago used to work right.

I don't want this:

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Michael E. Gernaey 53,433 Super User 2025 Season 2 on at

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Hi

Can you share your flow please with the inputs to the them.

Please and thanks

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AM-27011826-0 14 on at

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Hi @FLMike This is the approvals config, I'll explain;
Solicitante- is Display Name of the person who triggers the flow.
Departamento- Department of the same person.
Justificacion- Column I create in the library of the file that I get previusly on the flow
[Ver documento]- {link} of the file

The next 'Ver documento' is the same file I remeber that came as a button before.

Apparently, outlook is taking the display name the whole user for some reason an that makes it that open any link will be open as mailto, I'm thinking of put the name in a string variable and put the name as plain text, I would like to avoid if possible because the person that recieves the approval can contact with the person who trigger the flow more easy. What do u think?

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AM-27011826-0 14 on at

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I tried in Outlook (classic) and it works fine, aparently is a problem with Outlook new, sadly the options in new outlook are limit, you know where I can report this?

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DM-24021958-0 5 on at

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Having this same issue as of last week! Not sure what changed, but our links are also opening as new emails like they are a mailto link or something. Choosing "Open Link" from the right-click menu works fine; it only happens when we left click the link from new outlook. Any luck finding a resolution?

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AM-27011826-0 14 on at

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No, we are suggesting what ur saying to our users in the meantime, we just send a ticket to microsoft support If they fix it I comback and post it as an aswer.

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