Hi PA Community,
I've successfully built a straightforward V2 email flow which is basically set-up to offer a courtesy email acknowledgement to any sender/customer who contacts one of my shared O365 mailboxes. The V2 flow works great as the email acknowledgment is sent basically saying, "we've got your email, it's arrived safely, we're looking at it and we'll be in touch" - works for both external customers and also internal sales colleagues too.
My challenge seems to be when a customer sends in an email contact, the V2 flow email acknowledgement replies back to the FROM email address however because the customer has a similar auto-response set-up my mailbox gets another email item and it results in a continuous loop. So much so my mailbox had c.4,000 email items this morning because of the looping activity.
I'm trying to read through help sections and previous posts to see if there any guidance on how to configure/prevent but I'm fairly new to PA and struggling to suss out.
I'd be very grateful for any advice please.
Thanks,
Brian
