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Power Platform Community / Forums / Copilot Studio - Publish & Channel Management / Bot Stuck Publishing O...
Copilot Studio - Publish & Channel Management
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Bot Stuck Publishing Over 4 Hours

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Posted on by VarunShivkumar 22

My bot, which has previously been published, has been stuck in a Publishing loop for over 4 hours. 

 

There are no generative features, I've removed all language packs, and checked all topics. I've also cleared cache and tried with different browsers and no luck. It is still broken.

 

I also can't share the CoPilot with any user as it begins it's own endless loop. 

 

This has happened before but never for 4 hours. Fortunately we are still in development, but in PROD we will have thousands of users in which case this will be a more major issue.

 

I am also unable to open a support ticket for this. Please help.

 

VarunShivkumar_0-1715018978967.png

 

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  • remidyon Profile Picture
    remidyon on at
    Re: Bot Stuck Publishing Over 4 Hours

    @danjar  please open a support ticket, that is not normal and we need our support team to look at your particular environment

  • danjar Profile Picture
    danjar 18 on at
    Re: Bot Stuck Publishing Over 4 Hours

    my bot has been 'eternal publishing' for 3 days now. It still is. I log out of everything and then back in, click on Publish, and it still is cricling through the publishing message. It is not fixed. And the bot was working fine, publishing as needed before this last Publish.

  • VarunShivkumar Profile Picture
    VarunShivkumar 22 on at
    Re: Bot Stuck Publishing Over 4 Hours

    Thanks for the update, glad everything is resolved.

  • Verified answer
    remidyon Profile Picture
    remidyon on at
    Re: Bot Stuck Publishing Over 4 Hours

    Update: impacted Copilot Studio environments have been fixed, all publications should have completed (I can confirm all my copilots are now OK)

  • remidyon Profile Picture
    remidyon on at
    Re: Bot Stuck Publishing Over 4 Hours

    Hello - 

    Our engineering team is investigating this issue internally as it affects multiple environments. 

    I will post an update as soon as I have one.

    Thank you for bringing this to our attention.

  • VarunShivkumar Profile Picture
    VarunShivkumar 22 on at
    Re: Bot Stuck Publishing Over 4 Hours

    Thanks for the note. 

    13 hours after, it completed publishing. Hoping it's resolved for all of us soon.

  • nicox Profile Picture
    nicox 159 on at
    Re: Bot Stuck Publishing Over 4 Hours

    Recently, several users have experienced this issue where it got stuck during publishing. I too even have a problem where it got stuck when sharing my chatbot.

    It's possible that a recent update to Copilot Studio is responsible for this glitch, so I recommend refraining from making extensive changes to your chatbot until the issue is addressed.

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