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Power Platform Community / Forums / Power Automate / Get Email Body - Body ...
Power Automate
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Get Email Body - Body Containing Images/Screenshots not showing

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Posted on by Hammy2012 30

Hi All,

 

I have seen a few posts on here about trying to insert a screenshot image in the body of a email via Flow if it is stored in Sharepoint or the web however in our case it is slightly different and proving quite tricky. 

 

When a email arrives in one of our users inbox it gets the email and then delays the email until the next morning but when it then resend the email the next morning if the original email included screenshots in the email they are no longer embedded/shown in the actual body which doesn't help the formatting of the body and also on mobile devices.

 

I was wondering if this is possible at all to actually fix and is supported by Flow in any way? 

 

Thanks

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  • abm abm Profile Picture
    abm abm 32,985 Most Valuable Professional on at

    Hi @Hammy2012 

     

    Thanks for the post. My understanding is as follows:

     

    1. Receive an email

    2. Delay for next day

    3. Send a new email with the same content except the images. Want only the text of the body?

     

    Is that correct?

     

    Thanks

  • Hammy2012 Profile Picture
    Hammy2012 30 on at

    Hi @abm 

     

    The below is correct until point 3 where we still want the images/screenshots to appear in the body however it currently doesn't at all and just leaves a white space where the image in the body would be. 

     

    fe24b6ce01bf9256c3ae15eb9a98d975.png

     

    The above screenshot shows the end of the flow which occurs after the delay which sends the exact same email however images in the body do not work/appear. I have also tried to click the 'html' button on that screenshot but it still does not work. 

  • abm abm Profile Picture
    abm abm 32,985 Most Valuable Professional on at

    Hi @Hammy2012 

     

    Could you please check the run history of your flow and see the body format of the email what's been returned? Post a screen shot  or as a text which will be helpful.

     

    Thanks

  • Hammy2012 Profile Picture
    Hammy2012 30 on at

    Hi @abm 

     

    See below for what the body format looks like:

     

    "<p><html><head>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta content="text/html; charset=us-ascii"><meta name="Generator" content="Microsoft Word 15 (filtered medium)"><style>
    <!--
    @font-face
    {font-family:"Cambria Math"}
    @font-face
    {font-family:Calibri}
    p.MsoNormal, li.MsoNormal, div.MsoNormal
    {margin:0cm;
    margin-bottom:.0001pt;
    font-size:11.0pt;
    font-family:"Calibri",sans-serif}
    a:link, span.MsoHyperlink
    {color:#0563C1;
    text-decoration:underline}
    a:visited, span.MsoHyperlinkFollowed
    {color:#954F72;
    text-decoration:underline}
    span.EmailStyle17
    {font-family:"Calibri",sans-serif;
    color:windowtext}
    .MsoChpDefault
    {font-family:"Calibri",sans-serif}
    @page WordSection1
    {margin:72.0pt 72.0pt 72.0pt 72.0pt}
    div.WordSection1
    {}
    -->
    </style></head><body lang="EN-GB" link="#0563C1" vlink="#954F72"><div class="WordSection1"><p class="MsoNormal"><img width="386" height="448" id="Picture_x0020_1" src="cid:image001.png@01D63E98.EDFB9F90" style="width:4.0208in; height:4.6666in"></p></div></body></html></p>"

     

    From what I can see it detects the image at the bottom of the html.

     

    Thanks

  • abm abm Profile Picture
    abm abm 32,985 Most Valuable Professional on at

    Hi @Hammy2012 

     

    Thanks for your reply.

     

    I did tried sending an email using from one address to another address.

     

    image.png

     

    It's all worked as expected. What's your trigger email address comes from (which type of connector?)? 

     

    Thanks

     

     

     

     

  • Hammy2012 Profile Picture
    Hammy2012 30 on at

    hi @abm 

     

    I am also using the same Outlook 365 connector as you and the below screenshots show the flow and the outcome - if I select 'Yes' to 'Include Attachments' it produces the bottom screenshot and if I select that to 'No' the email it sends is just blank white space. 

     

    show flow basic.pngshow failure image.png

     

    Thanks

  • abm abm Profile Picture
    abm abm 32,985 Most Valuable Professional on at

    Hi @Hammy2012 

     

    Looks like this is not the flow issue. It may be the outlook client settings.

     

    Check the below Outlook 2013

     

    Unblock picture downloads for all messages

    It’s possible to enable Outlook 2013 to automatically load all images for all of your incoming emails. To do so, please follow these instructions:

    1. Click the File tab
    2. Click Options
    3. Click the Trust Center
    4. Under Microsoft Outlook Trust Center, click Trust Center Setttings
    5. Clear the Don’t download pictures automatically in HTML e-mail messages or RSS items check box

     

    Let me know how it goes.

     

    Thanks

     

     

  • Hammy2012 Profile Picture
    Hammy2012 30 on at

    Hi @abm ,

     

    The last photo was from Outlook Web Client, the below photo is from Outlook 365 Edition and I have applied the settings you mentioned above. The error on Outlook looks like the below:

    linked image not found.png

     

    Thanks

  • abm abm Profile Picture
    abm abm 32,985 Most Valuable Professional on at

    Hi @Hammy2012 

     

    Please have a look at this. Looks like your IE proxy settings needs some changes.

     

    http://woshub.com/outlook-not-display-images-email/#:~:text=To%20display%20the%20images%2C%20go,been%20moved%2C%20renamed%20or%20deleted.

     

    Thanks

     

     

  • Hammy2012 Profile Picture
    Hammy2012 30 on at

    Hi @abm ,

     

    I have checked all these and still doing the same thing. I have seen a lot of posts about this on images in body - just wanted to see if there are any advancements. 

     

    It doesn't work on multiple devices on Outlook Web Mail, Outlook (Windows or Mac) and even the Outlook Mobile App on iOS. 

     

    Thanks

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