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Hi,
I try to integrate my virtual agent bot into Facebook Messenger.
The process itself is succeeded, however, my user defined topics seems missing from my bot knowledge based.
Is there any setting so that my created topics is applicable by the bot in Facebook Messenger?
Regards,
Alvin Susanto
Hi @renatoromao ,
It seems i missing to publish my bot.
After publishing, somehow it need some time before the topics could be executed
Regards,
Alvin Susanto
Hi @alvinsusanto ,
I understood 😞
You can see this part of the documentation: https://docs.microsoft.com/en-us/power-virtual-agents/publication-add-bot-to-facebook#updating-bot-content-for-existing-conversations-on-facebook
If your problem does not solve, try to remove and add again: https://docs.microsoft.com/en-us/power-virtual-agents/publication-add-bot-to-facebook#remove-your-bot-from-facebook-messenger-or-facebook-workplace
Hi @renatoromao ,
I already publish my Bot.
I tried the bot using the bot in the demo website, and my topic is executed.
But when i try again in Facebook Messenger, my topic is still not recognized. Is there any step needed to refresh the bot in Facebook Messenger?
Regards,
Alvin Susanto
Hi @alvinsusanto ,
Really?
Did you publish your bot before deploy on the Facebook channel?
Because I published my topics and afterward deploy on the Facebook channel. When I send a message, my topic is executed normally.
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