Power Platform Community Forum Thread Details

Hi,

I have been trying to send e-mails using power automate for a deadline column in a list. It works just fine with e-mails outside the organization but it won't work with internal e-mails. The reason for that is we have separate accounts for office365 and the emails (which are hosted in Exchange) that means that our emails are different.

I do not know how to solve this but I think a solution would be to create a column that would pick the e-mail address from the Office 365 account and change the end to the right one by using JSON. Or even do the same using power automate. However, with my limited knowledge I dont know how to this either with JSON or flow.

Does anyone have a solution for this? I would appreciate very much.

Thanks!

Lucas

Categories:

Using flows

Hi Lucas,

Looking through your issue that you have described here it looks like you have already set up a Power Automate with a Send an Email action. Looking at it, it appears that when sending an external email it works fine but with internal it doesn’t. In addition, you proposed that the issue may be that the email and the office 365 account may be separate. To work around this you can always use the Users action to grab the account information and pull the email from there. It would be similar to how this other topic was resolved by grabbing an internal user profile first then pulling the email from there.

https://powerusers.microsoft.com/t5/Using-Flows/Send-an-email-when-a-Planner-task-is-completed/m-p/589913#M15135

Regards,

Alex

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Community Support Team _ Alex Rezac
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