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Email to ICM

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Posted on by KevinC Microsoft Employee

I created my first Flow. I have 'When a new email arrives v(2)" then 'Create an ICM incident'. It works great except I'm trying to to figure out how to put the body of the mail in the ICM incident. RIght now it is blank. I tried adding 'Body' under Attachments Item -1 but that failed. What is a good way to have the body of an email put in the ICM alert?

Thanks,

Kevin

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Building flows

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abm abm 32,985 Most Valuable Professional on at

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Hi @KevinC

What is ICM? When I typed ICM Create incident I couldn't find any?

Thanks

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KevinC Microsoft Employee on at

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Incident management, creates incidents sort of like bugs in VSO. there is a connector for it in flow. here is the connector:

https://preview.flow.microsoft.com/en-us/connectors/shared_icm.5f4c1e90cbd0f5e3a0.5f5f3f99b67b0fc567/icm/

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abm abm 32,985 Most Valuable Professional on at

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Hi @KevinC

Sorry in my org I can't see that connector. Hopefully some else could you help you soon.

Thanks

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v-bacao-msft Microsoft Employee on at

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Hi @KevinC ,

Try configuring the email body in Description field.

Or configure the email body in Summary field of the Create or update an IcM incident action.

Please take a try.

Best Regards,

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KevinC Microsoft Employee on at

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Thanks for the response. Although, can you describe where these settings are? I don't see them in the ICM connector optoins

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KevinC Microsoft Employee on at

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v-bacao-msft Microsoft Employee on at

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Hi @KevinC ,

Please try configuring the email body in Description field.

Best Regards,

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McDonald_Ryan Microsoft Employee on at

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Is there a way to update the "Summary" of the incident through "Create IcM Incident"? I only see the option for "Description". This adds details to the discussion, whereas the summary which be much more helpful.

Thanks!

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