Answered

Email to ICM

(0) Share

Report

Posted on by KevinC

I created my first Flow. I have 'When a new email arrives v(2)" then 'Create an ICM incident'. It works great except I'm trying to to figure out how to put the body of the mail in the ICM incident. RIght now it is blank. I tried adding 'Body' under Attachments Item -1 but that failed. What is a good way to have the body of an email put in the ICM alert?

Thanks,

Kevin

Categories:

Building flows

I have the same question (0)

All responses (8)

Answers (1)

abm abm 32,865 Most Valuable Professional on at

Like (0)

Report

Hi @KevinC

What is ICM? When I typed ICM Create incident I couldn't find any?

Thanks

Was this reply helpful? Yes No
KevinC on at

Like (1)

Report

Incident management, creates incidents sort of like bugs in VSO. there is a connector for it in flow. here is the connector:

https://preview.flow.microsoft.com/en-us/connectors/shared_icm.5f4c1e90cbd0f5e3a0.5f5f3f99b67b0fc567/icm/

Was this reply helpful? Yes No
abm abm 32,865 Most Valuable Professional on at

Like (0)

Report

Hi @KevinC

Sorry in my org I can't see that connector. Hopefully some else could you help you soon.

Thanks

Was this reply helpful? Yes No
v-bacao-msft on at

Like (1)

Report

Hi @KevinC ,

Try configuring the email body in Description field.

Or configure the email body in Summary field of the Create or update an IcM incident action.

Please take a try.

Best Regards,

Was this reply helpful? Yes No
KevinC on at

Like (0)

Report

Thanks for the response. Although, can you describe where these settings are? I don't see them in the ICM connector optoins

Was this reply helpful? Yes No
KevinC on at

Like (0)

Report

Was this reply helpful? Yes No
Verified answer

v-bacao-msft on at

Like (1)

Report

Hi @KevinC ,

Please try configuring the email body in Description field.

Best Regards,

Was this reply helpful? Yes No
McDonald_Ryan Microsoft Employee on at

Like (0)

Report

Is there a way to update the "Summary" of the incident through "Create IcM Incident"? I only see the option for "Description". This adds details to the discussion, whereas the summary which be much more helpful.

Thanks!

Was this reply helpful? Yes No