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Zendesk Connector - Adding a comment to a ticket

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Posted on by cstock

Is it possible to add a comment to a Zendesk ticket using the Zendesk connector?

It looks like it should be possible using the 'Create item' action and the 'Ticket comments [Read only]' table. The problem is that there is no field to add the comment itself.

Am I missing something obvious?

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v-yamao-msft Microsoft Employee on at

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Hi @cstock ,

It seems that there is no Comment field for the table Ticket Comments.

Please feel free submit your request on Flow Ideas Forum at here:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

I will suggest other customer who have the same requests to vote your idea as well.

Best regards,

Mabel

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cstock 8 on at

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Thanks - I've submitted a request here - https://powerusers.microsoft.com/t5/Flow-Ideas/Zendesk-Connector-Add-Comment-field-to-Create-item-action-for/idi-p/306628#M15045

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samuelgt 10 on at

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Per the Zendesk API docs, ticket comments are added using the ticket table not the ticket comments table. I still can’t figure out how to get it to add a comment using the update items - tickets table.

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

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