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Encoding issue for greek chars after flow run

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Posted on by HaCos

Hello, we are using Flow with getemailsv2 & Insert or Modify Email in order to move emails from our inbox in our CRM. There is a problem with emails that contain greek characters. Although the emails are readable on local outlook installation & cloud one (office365), after the flow run, when we open them from our CRM the characters are not readable - the emails with latin characters since to work just fine. I believe it has to do with the encoding but i wasnt able to find anything yet.

Thanks in advance,

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Building flows

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Brad_Groux 4,556 on at

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If you could provide an expanded screenshot of your Flow and steps, and of any detailed error messages you're receiving we could likely better assist you.
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HaCos 6 on at

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Hello,

Thanks for your reply. I attach screenshots of the flow & of the email chars are seem on CRM.

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Brad_Groux 4,556 on at

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Your Flow design looks fine, but it should be noted that the Soft1 Connector is still in preview (read beta). With that said, you may want to reach out to both Soft1 Customer Service and Flow Support at flow.microsoft.com/support by clicking the Contact Support button in the bottom right of the page (see green box) to see if the connector supports Greek characters:
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HaCos 6 on at

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Hi @Brad_Groux , thanks for your reply. Do you know if its possible to manipulate the encoding of the mail content on Flow, before exporting the mail in CRM?

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Brad_Groux 4,556 on at

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There is a Microsoft Translator connector and Microsoft Translator V2 (Preview) connector available for use, you can view some of the templates using them at the Microsoft Translator connector overview page and the V2 (Preview) overview page. Here's a Translate non-English emails template that may be of some use.
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Community Power Pla... on at

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Hello @HaCos ,

You can insert emails with latin AND greek characters in Soft1 CRM as long as you have the latest version of Soft1. In any case you can contact Soft1 Support for further information.

Regards,
cfe

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