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When Key Word Is Mentioned is not triggering

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Hello. I have a problem with an Automated Cloud Flow with the trigger "When Keyword is Mentioned in Ms Teams". 
 
Flow is not triggering when the the keyword is mentioned in the chat. It just simply does not see it. The keyword is written correctly. It happened previously that flow was trigerring with a delay of up to 3-4 hours. But it's been 15 hours since mentioning the Keyword in the chat (not only once). 
 
I have created another flow to test the same trigger with just one step/action: When keyword "Test" is mentioned, post a message with text "Test completed" to the very same chat. And it doesn't work. 
 
Did you have any similar issue ? Or any ideas how can I fix this? 
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  • CU11100653-0 Profile Picture
    CU11100653-0 15 on at
    When Key Word Is Mentioned is not triggering
    Anybody having this issue again today on 21 Nov 2024?

    Tried :
    • Turning flow on off
    • Reauthenticate connections
    • Create shorter test flow
    • Change group
    None is working, some are triggered but the delays are quite long, some not triggered at all.

    This is a recurring issue historically, isnt there a permanent fix that Microsoft should apply for this?
  • manikvenki Profile Picture
    manikvenki 48 on at
    When Key Word Is Mentioned is not triggering
    Working again, but now all tests I did started triggering :-)
  • FLMike Profile Picture
    FLMike 31,580 on at
    When Key Word Is Mentioned is not triggering
    There are back end issues lately that I believe is your issue
  • CU11101410-0 Profile Picture
    CU11101410-0 4 on at
    When Key Word Is Mentioned is not triggering
    Same issue, we use this to trigger different processes. 
     
    Things I've tried
     
    1. Created a new flow
    2. Tried from a Teams channel
    3. Tried classic Teams
    Nothing seems to work, I'm assuming Microsoft will have to fix whatever happened.
  • Verified answer
    FLMike Profile Picture
    FLMike 31,580 on at
    When Key Word Is Mentioned is not triggering
    Yeap its all over the place
  • Verified answer
    BK-11101139-0 Profile Picture
    BK-11101139-0 7 on at
    When Key Word Is Mentioned is not triggering
    Same Issue here.
    Tested & try everything.
    Still not working.
  • Verified answer
    Alfred_Robot Profile Picture
    Alfred_Robot 42 on at
    When Key Word Is Mentioned is not triggering
    Teams triggers stopped working Oct 9, 11.XX PM (or later)
    Identified failure of: "when a keyword..", "when chat is added.." Probably more teams triggers,
     
    Microsoft appears to not recognize the issue as per now. 
    Service status: No issues found
  • Verified answer
    manikvenki Profile Picture
    manikvenki 48 on at
    When Key Word Is Mentioned is not triggering
    I too believe connection issues between teams and power automate... but not for all.. only trigger keyword have issue,
     
    I tried below, but no luck still.
    • Create another simple flow to test
    • Turn off Turn on
    • Change keywords and groups
    • remove shared persons
    • Reauthenticate connections
    • Create new connections
  • AlejandroViana Profile Picture
    AlejandroViana 3 on at
    When Key Word Is Mentioned is not triggering
    Mismo error!!! El desencadenador no funciona.
  • TK14 Profile Picture
    TK14 74 on at
    When Key Word Is Mentioned is not triggering
    Hello.
    The same problem happens here.
    Since last Friday afternoon, it has taken 5-7 hours for this trigger to occur from keyword post.
    At first I thought this is a kind of throttling, but now I feel that it could be an MS server issue if there are others in the same situation.

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