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Action 'Send_an_email_notification_(V3)_2' failed

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Posted on by roxyshenton

Hi,

I've created a form that has a list of e-mail address from a connected flow that is filled via forms but some emails are thru gmail or other email platforms that is not catered via office 365 or Microsoft account.... This is what happened:

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v-litu-msft Microsoft Employee on at

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Hi @roxyshenton,

The responder's Email record only supported when the responder is in your organization:

If you want to anyone response the Form could be recorded, you should personalize the survey:

https://docs.microsoft.com/en-us/forms-pro/personalize-survey

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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roxyshenton 36 on at

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so does this mean it wouldn't work if he's not a part of the organization?

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roxyshenton 36 on at

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@v-litu-msft is there any other way that I can add in people who is outside Office 365 group?

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v-litu-msft Microsoft Employee on at

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Hi @roxyshenton,

As a workaround, you could add a question to ask the responder to input their Email Address when they submit the survey.

Best Regards,
Community Support Team _ Lin Tu
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roxyshenton 36 on at

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@v-litu-msft that's what I did but I still had the error that the email is outside of Office 365

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v-litu-msft Microsoft Employee on at

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Hi @roxyshenton,

If you add an answer to make responder to submit Email, you could set the MS Form to let anyone with the link can response.

Best Regards,
Community Support Team _ Lin Tu
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roxyshenton 36 on at

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@v-litu-msft I did that and this is what I get :

BadRequest. The request failed. Error code: 'InvalidApprovalRequestor'. Error Message: 'The approval requestor must be a single, valid user account within your organization.'.

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v-litu-msft Microsoft Employee on at

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Hi @roxyshenton,

It's wired, I confirm it on my side, no matter the email whether exists in the organization, the Form could open correctly.

How about you create a new Form to test it again?

Best Regards,
Community Support Team _ Lin Tu
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roxyshenton 36 on at

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@v-litu-msft so I tried creating a new form but it messed up the whole flow especially converting the submission time and then now it says that my other date entries are 'null' even there's a data in there.

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