Does service account need to have a outlook mailbox to be able to send emails using "Office 365 outlook"

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Posted on 29 Apr 2023 12:02:16 by johnjohn123

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I have a service account which does not have a mailbox , and when i want to send an email using Office 365 outlook v2, i got this error:-

so should the service account have a mailbox?

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JonDoesFlow 1,304 on 29 Apr 2023 at 17:13:47

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Re: Does service account need to have a outlook mailbox to be able to send emails using "Office 365 outlook"

I think so. But I am not 100% sure

https://support.microsoft.com/en-us/office/send-email-on-behalf-of-someone-else-dbaf0b80-df07-4a4d-90c7-8dbd63d5ddac
johnjohn123 3,502 on 29 Apr 2023 at 16:24:19

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Re: Does service account need to have a outlook mailbox to be able to send emails using "Office 365 outlook"

@Jondoesflow are you referring to Email Delegation? to send an email as another user? in this case does the Send As user need to have a mailbox?
johnjohn123 3,502 on 29 Apr 2023 at 14:38:55

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Re: Does service account need to have a outlook mailbox to be able to send emails using "Office 365 outlook"

@Jondoesflow thanks for the reply. but can you advcie more on what you mean by:-

Either that or you could set up send as permissions on another mailbox for the service account and use the connector that way.
JonDoesFlow 1,304 on 29 Apr 2023 at 12:09:13

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Re: Does service account need to have a outlook mailbox to be able to send emails using "Office 365 outlook"

Hi @johnjohn123

Yes the service account will need to be email enabled if you wish to send emails from it's account. Either that or you could set up send as permissions on another mailbox for the service account and use the connector that way.

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