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Service Now List Record Action Hangs/retreis

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Posted on by sduplessis

I have created a flow that makes use of a Service Now Connector to list records from Service Now and then imports the data into iServer. The problem I am facing is when I target a hand full of records in Service Now all works as expected and the flow runs successfully. As soon as I try and target all of the records (25 000) in a specific table the flow freezes/retries on the Service Now List record action. I have amended the limit value which the default is 10 000 and also got the Service Now admins to amend their JSON and XML default limit of 10 000 but it still doesn't go past the list records action. If someone can please give me some advice as I am a newby to Power Automate and cant seem to get the bottom of the problem being experienced.

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manuelstgomes 6,625 on at

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HI @sduplessis

Your first instinct is correct. YOu should limit the number of records because it's a lot.

Have you checked if the API has limits on the Service Now part?

I would proceed with the batching. You can get the full amount of records, break them down into smaller chunks in Power Automate and then send them to Service Now.

Can you please check if and let me know if you have any questions?

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Cheers
Manuel

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sduplessis 2 on at

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Thank you Manuel, I believe there are Default Quota rules in Service Now with REST API timeout limits set as default that could possibly prevent the action to complete. I have scheduled a meeting with our Service Now Team to discuss and amend to see whether this could be problem. Will update with solution as soon as we manage to get the culprit.

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