Power Platform Community Forum Thread Details

In need of general advice. Best way to proceed?

Here are the basics of what I am trying to accomplish.

Overview: I have a report of surveys that I want to automatically send e-mails on based on certain criteria/filters. The data once I have it is static and will never change, so each record (row in this case) only has to be processed once.

DataSet(currently housed in a sharepoint list):

Name(Single Line Text)

Email(Single line Text)

Score(Number without decimals)

Category(Number without decimals)

SurveyText(Single Line Text)

Resolved(Single Line Text)

Date(Date)

CaseNumber(Single Line Text)

isActioned(Single Line Text) - Used as a logic check for if the record was previously actioned by the Flow

Logical Breakdown:

Is NPS>8 and Resolved = Yes(if so, send e-mail, mark item as actioned)

Is NPS>8 and Resolved =/= Yes (if so, send seperate email, mark item as actioned)

Is NPS<9 and category = Category 1-15(send seperate e-mail for each seperate category, mark item as actioned)

What I have tried thus far with no luck.

All flows I made were manual (button) flows

Get List Items - Sharepoint

Condition(If isActioned = String('Yes')

if Yes()

if No ( Is NPs>8 and Resolution=String('Yes') if yes(send email, mark as actioned) if no(is NPS>8 and Resolution =/= String('Yes')if yes(sendemail, mark as actioned) ifno( is NPS<9 if yes(Switch on Category 1-15) if no())

i tried that first, and branching conditions keep failing.

next I attempted to check for is actioned, did an immediate switch from there once validated isActioned is false, Switch on Category, then evaluated for NPS and Resolution inside the switch statements.

At every turn Im getting false positives, false negatives, not meeting branch conditions.

Am I overthinking this? Are there any changes I can make that could make this simpler, or is this even doable with Flow?

I have been at this over a month now with roughly 20/30 hours invested, and I feel like I'm either missing something huge, or it's not feasible with the data storage methods I have available to me at this point. Which are Excel/Sharepoint\\\

Thank you for any and all help/feedback.

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