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Cannot sign in PAD with my personal account

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Posted on by sophia111

Hi,

I have already created some flows with PAD but now I can't sign in with my personal account, and there are some notice as below. Could you please help me see what happen? Thank you so much!

Best,

Sophia

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Power Automate Desktop

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Deenuji_Loganathan_ 6,250 Super User 2025 Season 2 on at

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@sophia111

Are you attempting to log in to your personal account on your organization's machine?
When you created those flows earlier, were you using the same machine or a different one?

Thanks,
Deenuji Loganathan 👩‍💻
Automation Evangelist 🤖
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sophia111 31 on at

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Hi Deenuji,

Yes, I'm using my personal email account on my firm's laptop. And I have been using it this way for a long time, and neither the computer nor the PAD software have been changed. I just restarted the laptop today and then I can't login PAD anymore. Do you have any idea on this? Thank you so much!

Best,
Sophia

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Deenuji_Loganathan_ 6,250 Super User 2025 Season 2 on at

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@sophia111

Are you able to sign in with your organization accounts?

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sophia111 31 on at

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No, I can't, maybe because we haven't purchased the enterprise version yet.

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Deenuji_Loganathan_ 6,250 Super User 2025 Season 2 on at

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@sophia111

Ah, I understand. Have you recently updated your Power Automate Desktop (PAD) version?

Here are some troubleshooting steps:
1. Try downgrading or upgrading your PAD version.
2. Restart your Power Automate Desktop services from the registry.
3. Reboot your system.
4. Ensure you select the correct region during login.
5. If upgrade/downgrade not possible then consider reinstalling the PAD version.

Thanks,
Deenuji Loganathan 👩‍💻
Automation Evangelist 🤖
Follow me on LinkedIn 👥

-------------------------------------------------------------------------------------------------------------
If I've helped solve your query, kindly mark my response as the solution ✔ and give it a thumbs up!👍 Your feedback supports future seekers 🚀

Thanks,
Deenuji Loganathan 👩‍💻
Automation Evangelist 🤖
Follow me on LinkedIn 👥

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sophia111 31 on at

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Hi Deenuji,

Thank you for your replay!
I have not manually upgraded my PAD.
How can I upgrade or downgrade PAD without being able to log in?

Thank you!
Sophia

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Verified answer

Deenuji_Loganathan_ 6,250 Super User 2025 Season 2 on at

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@sophia111

What version of PAD are you currently using?

How can I upgrade or downgrade PAD without being able to log in?

Simply uninstall the current version, then download and install the older version provided below. Afterwards, attempt to sign in with your account.

If you're not using version 2.39, please download - Setup.Microsoft.PowerAutomate.zip

Once you've installed the above version and if your issue is resolved, you can consider upgrading your PAD version at a later time.

If nothing works, you can also reach out Microsoft support team for the same.

Good luck 🤞

Thanks,
Deenuji Loganathan 👩‍💻
Automation Evangelist 🤖
Follow me on LinkedIn 👥

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sophia111 31 on at

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Hi Deenuji,

I am very grateful for your answer. I have tried methods such as reinstallation, version upgrade, and downgrade, and have also contacted the company's IT person for assistance. In the end, I can log in to PAD using the company email. However, when I ran the process, it reported a new error again.

And the violations file content is as below,
What can i do? Thank you!

Best regards,
Sophia

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Deenuji_Loganathan_ 6,250 Super User 2025 Season 2 on at

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@sophia111

In case my above suggestions helped you to resolve your issues, please mark them as solution for the reported topic.

It seems you organization imposed DLP policies on your environment and some of the packages which you used in your bots are blocked by admin. Kindly check with your admin what are the packages you should not use as per company organizations. Based on the report, exclude those actions in your flow and save it.

Thanks,
Deenuji Loganathan 👩‍💻
Automation Evangelist 🤖
Follow me on LinkedIn 👥

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sophia111 31 on at

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Ok, I got you. Thank you so much, Deenuji.

Best regards,
Sophia

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