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Power Platform Community / Forums / Power Automate / Modern approvals and a...
Power Automate
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Modern approvals and actionable messages behaviour in Outlook 2016

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Posted on by 304

Hello,

 

I have an issue in Outlook 2016, but I don't know if it is by design or my problem; I'm using modern approvals in my flows and noticed that when the mail arrives in Outlook 2016, the message is composed with, say, 2 parts: the upper part has all the info that I filled in the body of modern approval connector and the link to an optional file, while the bottom part has an "original message".

If I try to clik on the upper part, for example on the file link, or even on the mail address that are in the form, it is impossible, the only thing that works are the button to approve or refuse the approval and also the message that I can send (actionable message); if I click on every link in the bottom part (the original message) all works.

Is this a behaviour, so only the approve and refuse in the upper message are working and the other things are blocked (or read only?).

 

Has anyone experienced the same thing?

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I have the same question (0)
  • Oliandril Profile Picture
    61 on at

    Same to me.

    But I don´t know how to fix it.

  • mmangiante Profile Picture
    304 on at

    It seems that this summer the links worked.

     

     

  • Oliandril Profile Picture
    61 on at

    Thats true!

     

    I would like to refer to this topic: Document approval Link - Microsoft Flow

     

    Many people have the same issue.

  • v-yuazh-msft Profile Picture
    on at

    Hi @mmangiante,

     

    Have your problem been solved?

    If your problem has been solved, please go ahead and mark the post as solved by clicking “Accept as Solution” so that this thread will be marked for other users to easily identify!

    If not, could you please share a screenshot of your received email and explain more details about your issue so we would try to provide a proper workaround for you?

     

    Best regards,

    Alice

  • DiegoReinoso Profile Picture
    2 on at

    I have the exact same problem. What can we do about it? My approvals links are note working in Windows 10 Outlook client. In Android works fine.

  • mmangiante Profile Picture
    304 on at

    Hello @v-yuazh-msft

     

    I have the same issue in the link that pasted @Oliandril however, this is the screenshot with comment of my problem.

     

    Flow approval mail bug.png

     

    Hope this can help to understand the issue.

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