Need one more option in Start an Approval EMAIL in Power Automate ,Apart from Approve and Reject

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Posted on by LohithaSannathi

When we use "Start an Approval" Function in Flow/Power Automate.

it will trigger mail , In mail we will have option for Approve and Reject

Here i am looking for one more additional option Called - "Request for more Information " apart from "Approve" and "Reject" .

Please find the screen shot attached.

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Building Power Apps

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mdevaney 29,991 Moderator on at

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@LohithaSannathi
This looks like a Power Automate question rather than a PowerApps question. I believe you will get a quicker/better response if you ask your question in that forum.

Link To Power Automate forum
https://powerusers.microsoft.com/t5/Get-Help-with-Power-Automate/ct-p/FL_GeneralDiscussions

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Pstork1 69,649 Most Valuable Professional on at

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Use the standard Start and Wait for Approval action, but when asked for the type of Approval pick 'Custom Responses'. Then you will be able to specify exactly what the response prompts are and how many.

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CU-18081211-6 9,272 Moderator on at

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I'm afraid that is not possible using "Start An Approval", why you can try "Send an email with options" (of course this option has some limitations regarding the possibilities to follow the approval status).

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Pstork1 69,649 Most Valuable Professional on at

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@gabibalaban Actually, it is possible using Start and Wait for an Approval. Start an Approval was an older version of the action that is no longer available. Until recently custom responses were premium, but even that has changed in the last two months. See my previous response.

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v-xida-msft Microsoft Employee on at

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Hi @LohithaSannathi ,

Based on the needs that you mentioned, I think the "Start and wait for an approval" action with "Custom Responses – Wait for one response" Approval type selected could achieve your needs.

I have made a test on my side, please consider configure your flow as below:

Please consider take a try with above solution, check if the issue is solved.

Best regards,

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LohithaSannathi 69 on at

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Hi @v-xida-msft , @Pstork1

In this Case how to handle Option - "Request for more Information"

I have my form in Power APPS , Is there any possibility to send created item back to Requestor and modify /Provide the data/Information requested by Approver .

What are the possible options to handle Option "Request for more information"

I am posting this in Power APPS as my form belongs to it.

Thanks
Lohitha

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v-xida-msft Microsoft Employee on at

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Hi @LohithaSannathi ,

Within the case branch for "Request for more Information" option, you could consider add a "Send an email (V2)" action to send response email back to the requester, and ask him to provide additional data.

You could embed the App Url Link of your canvas app into the Body field of the "Send an email (V2)" action, the Requestor could edit his request item using your canvas app via clicking this deep link.

Please check and see if the following thread would help in your scenario:

https://powerusers.microsoft.com/t5/Building-Power-Apps/Editing-a-record-from-a-flow-powerapp/m-p/265416

https://powerusers.microsoft.com/t5/Building-Power-Apps/Embedded-link-to-a-Sharepoint-List-item-in-PowerApp/m-p/303910

Within your canvas app, set the OnStart property of App to following:

Set(ItemID, Param("ID")); If( !IsBlank(ItemID), Navigate(EditScreen) )

Within the EditScreen, set the Item property of Edit form to following:

If( !IsBlank(ItemID), LookUp('SP List', ID = ItemID), BrowseGallery1.Selected )

Please consider take a try with above solution, check if the issue is solved.

Best regards,

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Pstork1 69,649 Most Valuable Professional on at

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I'm not reallly clear on what you are asking. Based on what you said the Approval is sent using a Flow called by the PowerApp. If that's the case then Yes you can use the Custom Options in the Flow and then when the request for more information is selected send that response back to PowerApps. You might also want to have the Flow send an email to the original requestor stating that the approver has requested more information, Then direct them to pull up the form and modify it.

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