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Power Pages
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Connect Powerapps Portals to Dynamics 365 Customer Service

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Posted on by Piranuch_P 6

Hi guys,

 

I would like to connect the power apps portals to dynamics 365 customer service, and I configured the case form on power apps portals, when I submitted the form I found the error as the picture below,

Piranuch_P_0-1631087252522.png


But I have tried to use the form from the custom entity, I can submit the form.

So I guess the out-of-the-box entity cannot use in the power apps portals.

 

Can anyone suggest to me what's the meaning of the error and can the out-of-the-box entity cannot use in the power apps portals? Thank you. 😊

Categories:
Power Apps portals
I have the same question (0)
  • oliver.rodrigues Profile Picture
    oliver.rodrigues 9,471 Most Valuable Professional on at

    Hi, the OOB entities can be used in the Portals, this shouldn't be a problem

    Can you enable the custom error messages? so we know what's going on

    you can do that by adding a site settings: https://docs.microsoft.com/en-us/powerapps/maker/portals/admin/view-portal-error-log#display-plugin-error

     

  • Prakash4691 Profile Picture
    Prakash4691 1,332 on at

    @Piranuch_P 

     

    Try as @OliverRodrigues  mentioned and also you can check few other things too to validate the root cause.

     

    1. Check any custom workflow/power automate flow which had been created to trigger on create of case.

     

    2. Custom plugin code on create of case.

     

    3. Business rule where scope sets to entity.

     

    If it answers your question, kindly give kudo and accept it as solution.

     

     

    Regards,

    Prakash

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