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There have been several posts on this topic but no answers.

I am using the Freshdesk connector and according to both the MS and FreshDesk documentation the Description and DescriptionText fields should be present. However, when I look at the payload retrieved form FreshDesk it does not contain the fields and any attempt to assign them results in empty fields.

I know they are present in the API because having done some trial with Zapier and a FreshDesk plugin they transfer ok (these don't provide the facilities I need though).

I am trying to push a ticket into DevOps but to ensure I knew where the problem was occurring I added a FreshDesk Create Ticket trigger and then emailed myself the triggerBody().

This matches what has been shown in all my other tests. Below is the body I receive:

{"cc_emails":[],"fwd_emails":[],"reply_cc_emails":[],"ticket_cc_emails":[],"fr_escalated":false,"spam":false,"email_config_id":null,"group_id":null,"priority":"Low","requester_id":36022522815,"responder_id":null,"source":"Phone","company_id":null,"status":"Open","subject":"Test For FreshDesk Flow connector $$375","association_type":null,"to_emails":null,"product_id":null,"id":3738,"type":"Technology","due_by":"2019-12-20T11:48:27Z","fr_due_by":"2019-12-16T11:48:27Z","is_escalated":false,"custom_fields":{"cf_subcategory_1":null,"cf_detail":null,"cf_type":null,"cf_category":"Bug Report","cf_remote_id":null},"created_at":"2019-12-13T11:48:27Z","updated_at":"2019-12-13T11:48:38Z","associated_tickets_count":null,"tags":[],"internal_agent_id":null,"internal_group_id":null}

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Using connectors