Selecting a ComboBox on Mobile on a newly published app causes the screen to turn black

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Posted on by Kyle_Y

When using a newly-published Power App on my mobile device, the screen turns black when selecting any ComboBox control (see below screenshot)

The two bars on the left and right side of the screen are part of the Sony SideSense UI and nothing to do with Power Apps.

The issue does not occur when using the app in a web browser on desktop PC.

The issue does not occur with older, previously-published apps (last published maybe 2 months prior).

The issue does not occur with Dropdown or Date Picker controls.

I used authoring version 3.24102.14 and tried rolling back to 3.24101.10 and 3.24095.15 but all no luck.

Hardware: Sony Xperia 5 II

OS: Android 12

Power Apps App version: 3.24102.11

I believe this is the same issue as in this post also from today: https://community.powerplatform.com/forums/thread/details/?threadid=5c9e1368-8691-ef11-ac21-7c1e521b844d

EDIT: Same issue on Google Pixel 7 running Android 15

Categories:

Building Power Apps

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AS-24100440-0 4 on at

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Same thing happening to me!!!!

When we saved power apps today, this problem happened... and just when we need to go live ASAP....

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CU18100801-0 14 on at

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Same thing too, but i can't go back to other Power Studio Versions because there ihave a NFC issue.I noticed that Microsoft is currently releasing new updates on this every day. My App is run for a big company and they pay a lot for it, very annoying.

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Nandit 1,568 Moderator on at

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Hi Kyle_Y,

Quick question - Does this issue only occur when you click on the Combobox, the app works fine if you don't click on it?

Looks like its a problem with the Power Apps Mobile App release version not Power Apps release version.

I would suggest you spin up a new test app with just Combobox on it, open it on your phone and see if it results in black screen when you click on it.

I think its an issue with the app release which MS should address soon.

Hope this helps.

Kind regards,

Nandit

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Kyle_Y 38 on at

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@Nandit: Yes, the app works perfectly fine until a user taps on a ComboBox on their smartphone. The issue is the same on all newly-published apps but as I mentioned older apps seem unaffected.

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OM-24101358-0 4 on at

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Same problem here...

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SS-24101451-0 3 on at

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Same thing happening to me!

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OC-21081403-0 6 on at

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I am facing the same problem. I performed an update on my application, and now the screen goes black when selecting the combo box

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Guicontar 13 on at

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Same problem here, i have tried everything possible. Cleared cache, removed the combobox put it in again, uninstall PowerApps, ... And is happening only with a Canvas Apps that I have published yesterday, the two older ones that I have had no problems. Even when trying to run the Canvas App on the phone browser results in an error. But in a computer works just fine.

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suns3t 7 on at

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Same to me too. It seems that Microsoft recent update causes the issue. Hope the fix it soon.

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Michael E. Gernaey 53,442 Super User 2025 Season 2 on at

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Yeap, its all over, as far as I can tell, I tried many things and found no workarounds other than opening a bug.

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