Selecting a ComboBox on Mobile on a newly published app causes the screen to turn black

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Posted on 24 Oct 2024 03:01:21 by Kyle_Y

When using a newly-published Power App on my mobile device, the screen turns black when selecting any ComboBox control (see below screenshot)

The two bars on the left and right side of the screen are part of the Sony SideSense UI and nothing to do with Power Apps.

The issue does not occur when using the app in a web browser on desktop PC.

The issue does not occur with older, previously-published apps (last published maybe 2 months prior).

The issue does not occur with Dropdown or Date Picker controls.

I used authoring version 3.24102.14 and tried rolling back to 3.24101.10 and 3.24095.15 but all no luck.

Hardware: Sony Xperia 5 II

OS: Android 12

Power Apps App version: 3.24102.11

I believe this is the same issue as in this post also from today: https://community.powerplatform.com/forums/thread/details/?threadid=5c9e1368-8691-ef11-ac21-7c1e521b844d

EDIT: Same issue on Google Pixel 7 running Android 15

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เค-28100707-0 3 on 28 Oct 2024 at 07:17:39

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Selecting a ComboBox on Mobile on a newly published app causes the screen to turn black

Same problem but try to solve this issue with user RA-25100853-0 suggest is work, appreciate
Mehmet_Powerapps 26 on 28 Oct 2024 at 06:49:35

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Selecting a ComboBox on Mobile on a newly published app causes the screen to turn black

That's worked for me, too.

Thanks @RA-25100853-0
CU27101837-0 2 on 27 Oct 2024 at 18:39:31

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Selecting a ComboBox on Mobile on a newly published app causes the screen to turn black

Same problem here whether using modern controls or classic, when selecting the dropdown field in the published app the screen goes black. Tested with different phone brands and models. No issues on desktop.
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saiira 18 on 26 Oct 2024 at 08:54:01

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Selecting a ComboBox on Mobile on a newly published app causes the screen to turn black

I had the same issue and the only workaround I found was to replace classic combo box with Modern combo box in the app
AJ-25100956-0 2 on 25 Oct 2024 at 09:58:06

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Selecting a ComboBox on Mobile on a newly published app causes the screen to turn black

@RA-25100853-0

This worked for me, too.

Thank you.
RA-25100853-0 4 on 25 Oct 2024 at 09:02:27

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Selecting a ComboBox on Mobile on a newly published app causes the screen to turn black

This worked for me as a workaround -

Open Settings in Power Apps Studio

Select Updates

Select Preview

Turn on - Optimize for Devices

Save and Publish
aparedesc 2 on 25 Oct 2024 at 09:02:06

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Selecting a ComboBox on Mobile on a newly published app causes the screen to turn black

Hi,

I followed the instructions on this page.

https://community.powerplatform.com/forums/thread/details/?threadid=38e37daa-9721-4683-89bf-bbb0b467b838

I think the stable version of PowerApps on mobile is: 3.24101.10
padavison 19 on 25 Oct 2024 at 08:18:33

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Selecting a ComboBox on Mobile on a newly published app causes the screen to turn black

Same issue here. Needs to be sorted ASAP. Google Pixel 7A - Android 14
Kyle_Y 38 on 25 Oct 2024 at 07:31:43

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Selecting a ComboBox on Mobile on a newly published app causes the screen to turn black

I have had some success in working around the issue when rolling back to authoring version 3.24094.14, but it is inconsistent since the issue still seems to occur occasionally when republishing the app with changes, even on that same authoring version. I certainly wouldn't consider it an acceptable final fix.
TT-25100642-0 3 on 25 Oct 2024 at 06:45:09

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Selecting a ComboBox on Mobile on a newly published app causes the screen to turn black

Exactly the same here. Also tried a lot of solutions - none helped. Funny thing is that when I use my previous app with the same Combo Box and the same properties (except for app in-connections-related) it works fine on web, desktop, IOS and Andriod