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Power Platform Community / Forums / Copilot Studio - General / Issue with PVA greetin...
Copilot Studio - General
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Issue with PVA greeting message in Microsoft Teams channel (Desktop app & Web app)

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Posted on by hptruc_tester 2

Hi everyone,

I'm having a problem integrating Power Virtual Agents chat-bot with MS Teams channel as below

Preparation

  • Create a Power Virtual Agents chat-bot
  • In Greeting topic, call any composer action (bot framework composer dialog)
  • In Manage > Channels > Microsoft Teams > click on checkbox Allow your users to add this bot to a team
  • Save and publish chat-bot to MS Teams with option Show to everyone in my org

Reproduce

  • Access to Microsoft Teams desktop app
  • Go to Apps store > Built for your org > select the chat-bot created in the above step
  • Select Add to a team option to add chat-bot to a Teams channel
  • Click on Set up a bot button

Actual

  • Chat-bot added to Teams channel
  • Chat-bot shows greeting message automatically with an error as below

hptruc_tester_0-1657086444853.png

 

  • Error code: 2023

 

Expectation: The chat-bot shows greeting message without error

 

This issue ONLY appears on PVA - MS Teams and works fine on the PVA - Web version.

Could you give me some advice?

 

Regards,

Truc

 

Categories:
General
  • hptruc_tester Profile Picture
    hptruc_tester 2 on at
    Re: Issue with PVA greeting message in Microsoft Teams channel (Desktop app & Web app)

    @micchow bot works in the test chat, web channel provided in PVA but in MS Teams app I get the above error

  • micchow Profile Picture
    micchow on at
    Re: Issue with PVA greeting message in Microsoft Teams channel (Desktop app & Web app)

    @hptruc_tester , when you meant it works on PVA - Web version do you mean the same bot built in PVA web browser works when deployed to Teams or the bot works in the test chat or web channel provided in PVA?

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