Power Platform Community Forum Thread Details

Search everywhere but couldn't find a solution to the following issue:

I am unable to run a Desktop flow that involves system actions (Service start/stop in my case) via an on-demand cloud flow

The flow runs correctly when executed locally within PAD
The flow runs partially when executed via the cloud and runs up to the "display message" action (see below)
...it then fails with the following error:

{
 "error": {
 "code": "Services.StopServiceError",
 "message": "Problem while executing action 'Stop'. Can't stop service 'Adobe Acrobat Update Service'"
 }
}

Same issue when connecting
- using an on-premise data gateway (personal)
- directly to machine
In PDA: NT Service\UIFlowService has been added to the Administrators group on the machine with no success
In PDA: Changed the service account NT Service\UIFlowService and used a local admin account (re-registered the machine etc) with no success
On-Premise gateway: Running it with ADMIN Privileges with no success
Changed the flow and used a Powershell command to restart the service (thinking that it had something to do with the "Service" actions). Result is similar:
- Locally via PAD, the Powershell script restarts the service
- On the cloud, the flow executes without an error but Powershell script does not restart the service

From the above im leaning towards a permissions issue but im stuck; im not sure what else to check.

Anyone faced a similar issue?

Any help would be greatly appreciated

Local System details:

Windows 10 Enterprise
Version 21H1
OS build 19043.1165

Using the Desktop Flows Premium actions (Day:1 out of the 90-day trial)

Categories:

Power Automate Desktop