Error Connecting to Services - End User First time use

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Posted on by SChappell2580

Hi,

Can anyone help?

Application has been shared with around 100 members of staff who are actively using it each day with no problems.

This morning however users who have not previously used the application have reported issues with being unable to connect to the services required.

And are receiving the following screen

After trying to press the sign in button users get the following error:

All users who have used the application before today and allowed the connections have reported no issues with the application.

Any help would be much appreciated

Thanks

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Building Power Apps

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Ancherl 54 on at

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Hi,@SChappell2580
According to your statement, I want to know if the user who can't connect to the service is added into the group or organization of yours. If not, please add it to your group or organization and try again. If it still doesn't work, feel free to contact me.

Regards,
Ancherl

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SChappell2580 72 on at

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Hi @Ancherl

Firstly, thanks for getting back to me.

Yes the users are all part of my organization and I have confirmed they are all in the correct groups and have the correct permissions set.

Scott

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SChappell2580 72 on at

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Looking at this further - I have tried to connect to a datasource with a user account that is having problems described above. Upon trying to add a Sharepoint connection I get the following error.

'Failed to login. Object reference not set to an instance of an object.'

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Community Power Pla... on at

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I am getting similar to the OP, plus 2 other errors I am getting:

Both on android and iOS. Really annoying as I have today set aside for moving this app forward and this is our stumbling block!

Assume MS have broken something.

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SChappell2580 72 on at

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@Anonymous Agreed I am having the same exact error message as yourself now.

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SChappell2580 72 on at

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Have MS fixed this? Anyone have any idea?

Thanks

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Community Power Pla... on at

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@SChappell2580 I have a support ticket raised with them where they provided a fairly generic reply but I have since replied with links to the 4 related threads from here. I've also tweeted at the PowerApps account and some of individuals on the team but nothing back yet...

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SChappell2580 72 on at

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Ok great thanks for letting me know im sure we’l get some answers when America wakes up!

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SChappell2580 72 on at

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@Anonymous This seems to have resolved its self for my users this morning. Has yours fixed too?

Regards

Scott

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Community Power Pla... on at

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All good here this morning too sir!

Glad they've fixed it, though a little more communication from MS wouldn't have gone amiss.

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