Unanswered

Action 'Convert Word Document to PDF' failed with error "BadGateway"

(0) Share

Report

Posted on by RS-14040912-0

I have an instant flow which generates a WORD document and is then saved into a Sharepoint document library. The same flow then picks up this Word document and converts it into a PDF with the Convert_Word_Document_to_PDF action. Until recently the flow worked fine however suddenly it stopped working and giving the following error:

"message": "BadGateway",
            "innerError": {
                "status": 502,
                "message": "There was a problem connecting to Graph API. Please try again.\r\nclientRequestId: xxx",
                "error": {
                    "message": "There was a problem connecting to Graph API. Please try again."
                },
                "source": "wordonlinebusiness-we.azconn-we-002.p.azurewebsites.net"
}
 
The flow runs for about 3,5 hours and stops at the mentioned action after about 12 re-tries...
 
I also have some other flows which are run from Power Apps and are almost identical to the above flow and run without problems (generate WORD + convert to PDF).
 
Any clues on what could have gone wrong here?

Categories:

Building flows

I have the same question (0)

All responses (4)

Answers (0)

Suggested answer

MichaelFP 1,847 Super User 2025 Season 2 on at

Like (0)

Report
Check these items below to see if is not one of this errors.

Connection

Check you connection reference if the connection is not expired. if is renew and try again.

Access to Sharepoint

Check if the user has the properly right to read and create files in sharepoint

License

Check if the user that is used on the connection has the properly license to be able to use Microsoft Word action

Was this reply helpful? Yes No
RS-14040912-0 2 on at

Like (0)

Report

Thanks Michael!

I checked below points but I don't find anything out of line...also as advised the flow was working perfectly fine till recently. We also have a very similar flow with an embeded power app accessing the same data and performing the same task which is running without problems (both instant flows).

Was this reply helpful? Yes No
w.p 8,339 Super User 2025 Season 2 on at

Like (0)

Report

@RS-14040912-0

Are you able to share screenshots of the flow result?

Was this reply helpful? Yes No
ronaldwalcott 3,847 Super User 2025 Season 2 on at

Like (1)

Report

The issue could be rate limits.

How often are you triggering the action?

See Microsoft Graph service-specific throttling limits - Microsoft Graph | Microsoft Learn and

Understand platform limits and avoid throttling - Power Automate | Microsoft Learn

Was this reply helpful? Yes No