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Flow runs successfully but condition expression result is false

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Posted on by decaf

Hi there,

I have flow that is quite basic. What I want it to do is when a new email with attachments arrives in a shared mailbox, the flow will move the attached files to Sharepoint and deletes the email.

I have a flow that has the same logic except that new emails come to my personal mailbox instead of shared mailbox, it works perfectly. But when I switch it to a shared mailbox, and when new emails came in, the flow ran successfully, but nothing was done- files were not transferred to Sharepoint and emails were not deleted. So I looked at the run history, and expanded each step- in the Condition step, it shows Expression result = false, and the following steps were skipped:

run result:

original flow:

I am not sure why the expression is false, and the steps after condition are skipped. Does it have something to do with the shared mailbox? It works fine with my personal mailbox as I mentioned above.

Much appreciated for any suggestions. Thanks

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Building flows

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Ellis Karim 11,681 Super User 2025 Season 2 on at

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Hi @decaf ,

Check the From email address with the address in your condition to see if they match.

Add a Compose action after the "When a new email arrives..." action. The Compose should contain the From dynamic content:

Run the flow and examine the runtime output. Compare output of the Compose action with the email address you have used in the condition:

Ellis
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decaf 16 on at

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the problem was solved- the "From" email has capital letters, maybe the flow thinks the email was wrong when every letter is lower case? Once I changed it to capital letters the flow works.

it sounds bizarre that Power Automate is case sensitive in this way though.

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